2nd Support Analyst

2 weeks ago

Barnwood, United Kingdom IMT Resourcing Solutions Full time
Job Title: 2nd Line Support Analyst
Location: Gloucester (Hybrid Working)
Salary: Up to £35,000

Company Info:
My client is a growing IT solutions provider based in Gloucester, dedicated to delivering exceptional service and support to our diverse client base. Their mission is to empower businesses with cutting-edge technology solutions while maintaining the highest standards of customer satisfaction.

About the Role:
My client is seeking a proactive and skilled 2nd Line Support Analyst to join our talented IT support team. In this role, you will be responsible for providing advanced technical support to our clients, troubleshooting a variety of IT issues, and working closely with our 1st and 3rd line teams to ensure seamless service delivery.

Key Responsibilities:
  • Provide 2nd line support to diagnose and resolve technical issues across various platforms, including Windows, macOS, Office 365, and networking hardware.
  • Respond to escalations from the 1st line support team and provide timely and effective solutions.
  • Maintain and update documentation related to support processes, client environments, and known issues.
  • Assist with system monitoring and maintenance to ensure optimal performance and reliability.
  • Collaborate with the 3rd line support team on complex issues and projects.
  • Support the deployment, configuration, and maintenance of IT infrastructure, both on-site and remotely.
  • Communicate effectively with clients to understand their needs and provide clear updates on issue resolution.
  • Keep up to date with the latest technology trends and best practices to enhance the support offering.
What We're Looking For:
  • Proven experience in a 2nd line support role, ideally within an MSP or similar environment.
  • Strong technical skills in Windows and macOS operating systems, Office 365, Active Directory, and network troubleshooting.
  • Familiarity with remote support tools and ticketing systems.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • A proactive approach to learning and personal development.
  • Ability to work independently as well as part of a team.
  • Relevant IT certifications (such as CompTIA Network+, Microsoft Certified Professional, etc.) are a plus.
What's on Offer:
  • Salary up £35,000
  • Hybrid working
  • Opportunities for ongoing training and professional development.
  • A supportive and collaborative team environment.
  • The chance to work with a variety of clients and technologies, gaining exposure to a wide range of IT challenges.
  • Flexible working options and a focus on work-life balance.
Recruiter: Callum Thompson

  • 2nd Support Analyst

    6 days ago

    Barnwood, United Kingdom IMT Resourcing Solutions Full time

    Job Title: 2nd Line Support AnalystLocation: Gloucester (Hybrid Working) Salary: Up to £35,000 Company Info:My client is a growing IT solutions provider based in Gloucester, dedicated to delivering exceptional service and support to our diverse client base. Their mission is to empower businesses with cutting-edge technology solutions while maintaining the...

  • IT Support Specialist

    3 days ago

    Barnwood, Gloucestershire, United Kingdom IMT Resourcing Solutions Full time

    About the RoleIMT Resourcing Solutions is seeking a skilled and proactive IT Support Specialist to join our team. As a 2nd Line Support Analyst, you will be responsible for providing advanced technical support to our clients, troubleshooting a variety of IT issues, and working closely with our 1st and 3rd line teams to ensure seamless service delivery.Key...

  • IT Support Specialist

    4 days ago

    Barnwood, Gloucestershire, United Kingdom IMT Resourcing Solutions Full time

    About the RoleIMT Resourcing Solutions is seeking a skilled and proactive IT Support Specialist to join our team. As a 2nd Line Support Analyst, you will be responsible for providing advanced technical support to our clients, troubleshooting a variety of IT issues, and working closely with our 1st and 3rd line teams to ensure seamless service delivery.Key...

  • Service Desk Analyst

    2 months ago

    Barnwood, United Kingdom Claranet Full time

    About The Role Essential Duties and Responsibilities: * Ensure that the highest levels of service are delivered to Claranet’s customers * Providing telephone and ticketing based customer support * Assess the impact and urgency of tickets and gather the appropriate information for the type of request * Responsible for the resolution of all...