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Spanish Speaking Account Team Leader

2 months ago

Weybridge, United Kingdom Focus Resourcing Full time

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a Spanish speaking Account Team Leader. You will have responsibility for the development and performance management of your team as well as ensuring a world class service is provided to customers.

Benefits:

  • 27 days hols + 8 bank holidays
  • Pension contributions 4.5% matched
  • Yearly bonus
  • Life assurance 4 annual salary
  • Flexible benefits platform
  • Independent financial advice service
  • Enhanced Employee Assistance programme
  • Shopping discounts with retailers

As the Spanish speaking Account Team Leader, you will be responsible for:

  • Managing a team of Account Executives to handle a range of customer enquiries within a customer service environment
  • Help execute and deliver a world class service whilst acting as a senior point of escalation
  • Train and coach, a team to a high standard of competence and performance levels
  • Maintain regular 121's with all team members and ensure development plans are put in place
  • customers
  • Support the customer needs in line with departmental KPIs
  • Be available to deal with all queries & complaints
  • Many other duties, full job description available upon request.

The successful Spanish speaking Account Team Leader will have the following related skills / experience:

  • It is essential that you have previously worked within a Team Leading role either within a customer service or account management field
  • Fluent in Spanish and English, both verbal and written is essential
  • Experience of working in a busy and demanding environment.
  • Commercially aware
  • Ability to mentor and coach your team to a high standard
  • Excellent communication skills with the ability to present to an audience
  • Good working knowledge of MS Office
  • Previous experience of Oracle would be advantageous but not essential

For more information, please contact Julie Harding on (phone number removed) /