2nd/3rd Line Support Engineer

3 weeks ago

Carlisle, United Kingdom Digital Waffle Full time
Role: 2nd/3rd Line Support Engineer
Salary: Up to 35k DOE
Location: Carlisle

I am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible

What you will be doing:
  • Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).
  • Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.
  • Implement robust data backup and recovery solutions, safeguarding our critical information.
  • Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.
  • Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.
We're looking for someone who possesses the following:
  • Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.
  • In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).
  • Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.
  • Familiarity with Microsoft Hyper-V virtualization is a plus.
  • Excellent communication, problem-solving, and organisation skills are key.
  • Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.
Bonus Points for:
  • Experience with specific backup & recovery methods
  • Knowledge of additional technologies (e.g., security solutions)
  • A passion for continuous learning and staying up-to-date with the latest IT trends
If this sounds like it could be the right role for you, then please apply now

This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

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