Customer Liaison Officer

2 days ago

Sandwell, United Kingdom Building Careers UK Full time

Position: Customer Liaison Officer
Location: Sandwell
Salary: 26,000

Our client are currently looking for a Customer Liaison Officer to start as soon as possible in the Sandwell area due to an increase in contracts. They specialise in providing energy-efficient solutions through Social Housing or Government Schemes, offering a diverse range of services to enhance your home's Energy Performance.

Key Responsibilities:

  • Assist teams and contractors in project planning and delivery, serving as the primary customer interface.

  • Coordinate post-handover feedback, take calls, and resolve inquiries per customer standards.

  • Provide consistent, high-quality service, guiding customers through the works program.

  • Aid day-to-day customer contact, facilitating communication for project smoothness.

  • Monitor on-site and home standards to ensure adherence to good practices.

  • Coordinate customer documentation, ensuring GDPR procedures.

  • Effectively liaise with customers on timing, choices, and scope of works, addressing specific needs.

  • Record and promptly respond to customer inquiries for excellent service.

  • Support other schedulers in organizing and scheduling work.

  • Actively participate in meetings, serving as the main point of contact.

  • Record and address complaints in line with company policies.

  • Organize tasks effectively, meeting targets and contributing to works programs.

  • Ensure systems for Gas Safety, Electrical testing, and Asbestos compliance.

  • Coordinate with Client Officers, utility companies, and staff or contractors for documentation.

If you are interested call Danielle from Building Careers UK on (phone number removed).

For this role you will need a Full UK Driving Lciense.

This job may not be for you, however BCUK always are in need of great candidates within the Building & Construction sector, so if you are in need of work and meet this criteria get in contact with the team at Building Careers UK today

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