Customer Experience Expert

6 days ago

Southport, United Kingdom Inchcape Part time
Mercedes Benz Of Southport - Customer Experience Expert

£13,962.67 (OTE £15,920) + Employee Benefits

22 hours per week

Create Experiences You Can Be Proud Of.

Are you passionate about delivering best-in-class luxury retail experiences and exceeding customer expectations? Are you ready to be a part of the new way of purchasing a Mercedes-Benz?

Automotive experience is not required and don’t worry about ticking off every single skill here. We prioritise finding the right attitude and a willingness to learn, and we can teach you the rest.

We are looking for passionate and customer-focused individuals who are dedicated to delivering a world-class experience at every opportunity. As a Customer Experience Expert, you will be responsible for creating seamless, personalised interactions that reflect the luxury and prestige of the Mercedes-Benz brand. You will have an innate ability to anticipate customer needs, manage enquiries with ease, and go above and beyond to ensure each customer feels valued. Your goal will be to exceed expectations at every touchpoint, enhancing brand loyalty and ensuring every customer journey is nothing short of extraordinary.

In this role, you'll need to be highly computer literate, as you'll be working with a range of systems and tools to track customer interactions, manage enquiries and process new and used orders. Strong attention to detail is essential, ensuring you follow established processes and maintain compliance with industry regulations. You’ll be responsible for handling sensitive customer data with the utmost care, adhering to company policies and legal standards. Your ability to stay organised and follow through on tasks will be key to delivering the exceptional service Mercedes-Benz is known for.

What We Can Offer You

33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available (Pro Rata)Retail discounts that save you money every dayGym discounts, cash healthcare plans, and a cycle-to-work schemeCar discounts for new and used purchases and servicingFlexible pension scheme and Sharesave scheme to grow your savingsFamily-friendly policies that help you spend more time with the people that matterA wellbeing programme to support you and your familyAn internal colleague recognition system to celebrate achievementsA community volunteering day

What You’ll Do Day To Day

Proactively assist customers by offering tailored help and advice based on their needsFoster an inviting retail environment for our customers, including managing displaysOversee the Customer Journey, ensuring customers make informed decisions by providing comprehensive information on all relevant products and servicesUse computers and digital tools to manage customer interactions and access up to date information, ensuring efficient and effective service deliveryDeliver a clear and balanced presentation of funding options to customers, adhering to compliance processes and requirementsEnhance the test drive experience by managing product presentations and handling necessary documentationCollaborate with your managers to secure and process vehicle orders efficiently, utilising Mercedes Benz platforms as neededCoordinate and finalise handover details for customer purchasing a vehicle, collaborating with relevant team members and departmentsFollow up with previous visitors and enquiries, offering additional support and scheduling new appointments as needed

Helpful Skills And Qualifications

Ability to deliver a first-class customer service with energy, enthusiasm and a genuine passion for creating exceptional experiencesProficient in navigating various systems, digital tools, and Microsoft Office applications with strong computer literacyExcellent listening and communication skills to understand customer needs and convey information clearly and effectivelyCan utilise strong multitasking skills and a methodical approach to efficiently manage multiple tasks and systems simultaneouslyExhibit a genuine desire to assist customers and support the team in achieving collective goalsPossess strong attention to detail to ensure accuracy and consistency

Who We Are

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

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