Sales Assistant

1 month ago

CARDIFF, United Kingdom LUSH Full time
Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street

Key Information

Hours available: 12 hours per week

Application Deadline: Friday 11th October

Interview Date: Wednesday 16th October



Training Day: Skincare training w/c 4th November
Spa and Gifts training w/c 11th November

Haircare training w/c 18th November

Start Date: Tuesday 5th November

End Date: Tuesday 31st December

Key Responsibilities

Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker You will be a Lush Ambassador, championing our ethics and values during consultations Operating our till systems - you will be cash-handling trained Stocking products on the shop floor, ensuring our products are clean and inviting to customers Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations. Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages Being adaptable and solutions-focused, as no two days in retail are the same Skills and Experience

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.



Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Nice to have but training will be provided:

Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.

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