Telemarketing Manager

1 week ago

London, United Kingdom Save the Children Full time

Ref 6725

Are you ready to make a difference? Are you passionate about driving positive change and impacting lives? Join us as our Telemarketing Manager to drive successful telemarketing programmes, plan and execute campaigns to attract, upgrade, retain, and win back supporters. You will have an opportunity to transform lives, one meaningful interaction at a time.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

As our Telemarketing Manager, you will be accountable for ensuring the successful day-to-day delivery of our telemarketing programme through the continued development of our telemarketing supporter recruitment, upgrade, and retention programs to drive income growth from individual supporters.

Under the guidance of the Senior Manager Direct Engagement, you will spearhead our Telemarketing program, a pivotal component of Save the Children's Route to 2023 strategy. This initiative aims to reach the hearts and minds of the public, engaging them in the critical work we do and inspiring them to donate the essential funds we need to support children.

In this role, you will:

Drive the success of our telemarketing programmes, through comprehensive planning and execution to attract, upgrade, retain, and win back supporters. Manage telemarketing agencies and collaborate with internal teams to ensure campaigns are meeting and exceeding KPIs and targets through effective agency management. Lead the implementation of compliance and safeguarding programs, maintaining the highest standards. Build strong relationships with agencies through direct engagement and site visits, ensuring transparency and excellence. Utilize data-driven insights to adapt campaign delivery and drive continuous improvement ensuring supporter insight and data analysis play a pivotal role in marketing decisions. Provide expert knowledge to support and up-skill the wider marketing teams on telemarketing management & best practice to deliver exceptional results.  Play an integral role in the selection, onboarding, and ongoing relationship building with telemarketing agencies. Lead ad-hoc direct engagement projects as required, contributing to our mission-driven work.

To be successful, it is important that you have:

Experience managing end-to-end high-performing telemarketing campaigns & teams. In-depth knowledge of charity marketing compliance, up to date telemarketing landscape and agency models. Expert in the management of external telemarketing agencies in partnership with designing and delivering exceptional training. Strong organisational and analytical skills, being target driven and results focused. Excellent relationship building and communication skills, being able to support and lead a team. Ability to work independently, adapt to change, and drive results. Commitment to Save the Children's vision, mission, and values. Willingness to carry out duties outside office hours in case of emergency appeals.

 What we offer you:

A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities. Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work. We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: June 30, 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

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