Lead Store Advisor, Spitalfields
1 month ago
Team for Career Site
Retail (store team)
In short
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive.
We will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
We are hiring for multiple part-time and full-positions. We look forward to connecting with you
Your mission
– Continuously embody and communicate On’s values and brand philosophy to internal and external customers
– Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product
– Supervise and mentor a team of up to 6 Store Advisors by demonstrating an exceptional customer focused approach within daily work
– Manage, implement and monitor daily zoning schedules to enable optimal customer flows
– Open and close store following protocol
– Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
– Provide input and ideas on merchandising and engaging events / community activities for the store
– Contribute feedback to store leadership to continuously improve store processes and customer service level
– Help maintain the visual standards in the store to deliver a premium experience to our customers
– Assist with inventory management, placing new product orders and fill-in orders
– BOH and VM management
– Other duties as needed
Your story
– 3+ year of experience within a retail work environment; +1 year in supervisory role
– A background in the Running, Fashion or Sports Industry is preferred but not a must
– Strong communication and interpersonal skills
– Ability to take initiative, learn quickly, and work both independently and as part of a team
– Eye for maintaining outstanding store condition and visual merchandising standards
– Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
– Ability to read, write and speak English
Other information:
The following information is representative of the essential functions performed in this specific position.
As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).
Meet the team
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
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