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Business Analyst in Holyhead

3 months ago

Holyhead, United Kingdom Citizen Housing Full time

Salary: £41,999Location: Birmingham/ Hybrid (Minimum 2 days a week)Basis: Full-timeWork pattern: Monday to Friday, 37 hours per weekType: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen

At a time of considerable transformational change for the Group, we are looking to recruit a Business Analyst to join the ICT team based at 4040 Lakeside.

The purpose of the role is to support product gap analysis and feasibility studies, to produce detailed product specifications of requirements, implementation planning, new system configuration design, data integrity, and testing.

Candidates should be customer focused and committed to delivering efficiencies through detailed requirements gathering.

This is an important and busy position, and you will be expected to manage many competing priorities, working collaboratively with the ICT Project Managers and partners across the business to ensure the delivery of quality outcomes.

Candidates should preferably have experience of working within an ICT team in the Housing sector.

As a Business Analyst in the ICT Team we need you to have:

  • A Business Analysis related qualification or relevant experience.
  • Knowledge and experience of service redesign and delivering substantial change within the Housing sector.
  • Proven experience of business requirement definition, leading to technology implementation.
  • The ability to demonstrate a full understanding of customer needs and expectations to enable effective delivery and development of an appropriate quality service.
  • The ability to analyse data, recognise trends solutions and record information clearly and concisely.
  • An understanding of change management strategies and principles.
  • Excellent communication skills and the ability to work as part of a team.

We would be really excited if you have:

  • Experience of working with the ActiveH Housing Management system.
  • Experience of working in the Housing sector.

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive terms and conditions

  • Annual leave starts at 25 days per year plus bank holidays and increases with length of service
  • Annual leave purchase scheme - option to buy up to an additional 5 days per year
  • Enhanced family leave (maternity, paternity and adoption)
  • Organisational Sick Pay
  • Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
  • Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

  • We provide IT and Home Office equipment to support hybrid working
  • Occupational Health
  • EAP - a 24/7 telephone counselling service providing free, confidential advice.
  • Cashback scheme - cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Access to Citizen's Wellbeing initiatives and Wellbeing platform

Learning and Development

  • Extensive learning and development opportunities.
  • Opportunity to study for a professional qualification
  • Opportunity to join the Staff Consultative Forum and EDI Forum

Find out more about our benefits here: Citizen Benefits (citizenhousing.org.uk)

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at

Closing date: 2nd September 2024

Interview date: TBA

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.