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Spa Supervisor
4 months ago
JOB TITLE – Spa Supervisor
DEPARTMENT
– Spa
RATE
OF PAY – £12.72 plus Amazing benefits
CONTRACT
TYPE – Full Time - 40 Hours
HOURS
OF WORK – Flexible
SHIFT
DETAILS – Weekdays and weekends
OVERVIEW
As Spa Supervisor, you will assist the
Assistant Spa Manager in the day to day running of both the Forum Spa
and Ocius Treatment Rooms.
You will assist in running and supervising
the spa in an efficient and orderly manner, ensuring high standards of
professionalism, 5* customer service and conduct.
WHAT ARE WE LOOKING FOR …
You will drive 5* customer service and
treatment standards through the successful management and coordination of a
quality team of therapists. As Spa Supervisor you will be part of the duty
spa management team which will involve cover for the business and overall
supervisory responsibilities both in treatment and out of treatment.
You are responsible for
ensuring that all operational procedures, codes of conduct and standards of
appearance, as laid down by the Spa Manager, are implemented and adhered to
by all spa staff. To organise scheduling to maximize use of time and ensure
maximum profitability while ensuring that the clients’ needs are of first
importance.
You are responsible for monitoring and
communicating the adjustments required to the Spa Manager in the day to day
running of the spa from inputting therapists schedules, allocating holiday
entitlements, collation of stock take data, inputting of stock take data,
general administration duties and rectifying immediate issues to the best of
their ability.
Ensuring all clients treatments are booked
and any pre-booking requests are met whenever possible and also, in
conjunction with the Spa Manager and Senior Therapist, to be responsible for
ensuring adequate stock holdings are maintained at all times, allowing for
promotional activities.
To be responsible with the Spa Manager, for
achieving optimum sales figures and managing the bookings of internal and
external promotions. To carry out treatments effectively and in-line with our
brand standards. Implement and maintain controls and procedures to ensure the
highest standards, efficiencies and professional operations are in place in
all areas.
Minimum of 18 months experience in a Senior
Therapist position required
WHAT YOU’LL DO …
You
will need to be able to assess the needs of the business at any one time and
delegate responsibilities to ensure smooth operations, establish a good
professional relationship with employees and external suppliers.
You
should be able to attend Departmental Briefings in the absence of the
Assistant Spa Manager and Spa Manager and ensure that good communication is
maintained at all times.
You
will need to effectively communicate performance expectations and standards
through-out the spa inviting ownership and accountability within the spa team.
Be a motivational leader capable of
implementing team building strategies to ensure a strong and harmonious
spirit with low levels of staff attrition and continually develop individuals
within the team, ensuring a consistent learning curve with a high level of
motivation.
You
should lead by example; working with the team, exhibiting strong front of
house and customer care skills and support the Spa Management team during the
appraisal and review process. Hold
daily and weekly meetings to ensure effective team communication and
continued professional development.
To
ensure that all new initiatives/promotions etc are effectively communicated
to the team in both verbal and written format and be able to implement a
hand-over/communication log or diary which is read and actioned on a daily
basis.
WHATS
IN IT FOR YOU…
As an employee of The Celtic Collection, you can
enjoy a range of incredible perks, from free parking whilst on duty,
lifestyle and retail discounts for you and your family just to name a few.
Our career
development opportunities are as unique as you are, we pride ourselves in
being part of your journey every step of the way, starting on your first day
where you could start your personalised pathway in-house training
course. We are sure you won’t be
disappointed
WHO
ARE WE …
The Celtic Collection is a prestigious portfolio of unique
hotels and event venues at the gateway to South Wales developed from the
success of the Celtic Manor Resort, a flagship business and leisure
destination that has been voted the Best UK Hotel for nine of the last 10
years at the Meetings & Incentive Travel Awards.
Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor
Resort is one of Europe’s finest destinations for luxury escapes, family
breaks, special occasions, golfing getaways and business events. The resort
offers three championship golf courses, luxury spas, exceptional conference
facilities and team-building and family activities including archery, adventure
golf, laser clays and treetop ropes courses.
As well as the five-star Resort Hotel, the Collection also includes the
historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering
Hunter Lodges, and the essential convenience of T? Hotel Magor. The
170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn
2021 in partnership with the Welsh Rugby Union, and a second T? Hotel opened
its doors at Milford Waterfront in the Spring of 2022 in partnership with the
Port of Milford Haven. In September
2019, The Celtic Collection launched the new International Convention Centre
Wales (ICC Wales) in a joint venture partnership with Welsh Government.
RECRUITMENT
INFO
In the event we receive a high number
of applications, we reserve the right to close this campaign early
In line with the requirements of the
Asylum and Immigration Act of 1996, all applicants must be eligible to live
and work in the UK. Documented evidence of eligibility will be required from
candidates as part of the recruitment process. The Celtic Manor Resort is an
equal opportunity employer and would welcome interest from applicants of all
ages.