Credit & Risk Advisor

Found in: beBee S GB - 2 weeks ago

Sale, United Kingdom TalkTalk Full time
The key purpose of the role is to support the Credit controllers to maximise cash flow and minimise bad and doubtful debts. This will be achieved through the timely and accurate allocation of cash receipts and through a regular interrogation of any unallocated items through to reconciliation. The role is integral to the management of risk on behalf of TalkTalk Business. The role is responsible for assessing new risk through a thorough understanding and application of the credit policy and for assessing the risk of the existing customer base via business insights and translating the data into meaningful information which the operation can consume

The key responsibilities of the role are:

Every customer matters
  • To act as a custodian of the Credit Policy
  • To manage cash allocations timely and accurately through to reconciliation
  • To throughly interrogate any and all unallocated items to enhance customer experience
  • To respond timely and adopt a solution oriented approach to all customer issues
  • You will manage third party debt collection relationships supporting end to end debt collection of disconnected accounts
    We deliver our commitments
    • To risk assess new business through a thorough understanding and application of the Credit Policy
    • To interpret the risk of the existing customer base through customer insight data
    • To present any perceived customer risks to the wider business and track progress against agreed actions
    • To maximise recoveries prior to write off through prompt and efficient supplier management
    • To adopt an analytical approach to the team workload in order to challenge and improve efficiencies
    • A clear sense of ownership and personal responsibility for decisions, actions and failures managed within a compliant framework
      Must Have Experience:
      • Experience of underwriting and/or Knowledge of Cash allocation
      • Innovative in solving problems
        Be Great to also have:
        • Understanding of debt collection
        • Experience of automating process/RPA
        • Customer focused
          As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

          We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

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