Branch Assistant

2 weeks ago

Midlothian, United Kingdom Topps Tiles Full time

Aged 21 and above: GBP11.44 per hour

Aged 20 and below: GBP10.18 per hour

What makes a job at CTD a career like no other?

CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, we now join the Topps Group, which includes Topps Tiles, Parkside, Tile Warehouse, and ProTiler.

We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

Key Responsibilities:

  • Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
  • Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
  • Deal with customers face-to-face.
  • Ensure showrooms are clean and tidy.
  • Ensure branch standards are maintained.
  • Ensure point of sale displays are up-to-date and accurate.
  • Have a welcoming and confident approach when dealing with the public.
  • Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
  • Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
  • Complete customer orders over the phone.
  • Offer exceptional customer service, even when under pressure.
  • Offer specific advice to customers on products and their use.

Experience and Skills required

  • Previous experience in a retail environment
  • Interest in interior design trends.
  • Excellent customer service skills.
  • Ability to work well under pressure and handle multiple tasks.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy in handling transactions.

If you're outgoing, friendly, have a positive attitude and don't mind lifting a few heavy boxes of tiles, then you're just the person we want to talk to.

With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you'll love working for CTD and we can't wait to hear from you.

Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we'll be in touch ASAP to arrange your chat with the hiring manager

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