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Welcome & Service Assistant x 2 in Brecon

2 months ago

Brecon, United Kingdom National Trust Full time

Summary

As the public face of our places, you'll provide a warm, friendly welcome, give information about the location, answer questions and make sure everyone has an enjoyable and memorable visit.

Hours: 975 Annualized hours contract. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working pattern:The majority of the hours would be from April through to end of September. This is to staff the car park during the busier periods especially school holidays and bank holidays.

Salary: £11.64 ph

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Fel wyneb cyhoeddus ein heiddo, byddwch yn estyn croeso cynnes, cyfeillgar, yn rhoi gwybodaeth ynghylch yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn mwynhau ymweliad cofiadwy.

Cyflog: £11.64 awr / parhaol

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a team of Welcome Assistants and Volunteers working at Pont ar Daf Car Park, which is at the base of the very popular walk to the summit of Pen y Fan and is part of the Bannau Brycheiniog/Brecon Beacons & Gower portfolio.

Rydym yn falch iawn o ofalu am Ben y Fan ac rydym am sicrhau y gall pawb sy'n ymweld brofi harddwch aruthrol y lle arbennig hwn. Mae mwy na 500,000 o bobl yn ymweld â Phen y Fan bob blwyddyn, a bydd y maes parcio newydd hwn yn sicrhau y gallant ddechrau eu taith gyda mynediad i'r holl gyfleusterau sydd eu hangen arnynt, mewn lle sy'n asio i'r amgylchedd.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service in an outdoor environment. The role involves working during our busy visitor periods which are weekends, school holidays including Bank Holidays. Due to the remote location, having your own transport is essential for the role.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

O ddydd i ddydd, byddwch yn gyfrifol am ateb ymholiadau a sicrhau y gall ymwelwyr ddod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u bod yn ymgysylltu mwy oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid.

Mae deall sut a pham rydym yn ymgysylltu â'n cefnogwyr yn allweddol. Byddwch yn cyflwyno safonau uchel o gyflwyniad yn yr eiddo, ac yn sicrhau bod ein holl gyfathrebu â'n hymwelwyr yn glir ac yn gyson, o'r clic cyntaf ar y wefan, i'r posteri a'r arwyddion o amgylch yr eiddo. Wedi'ch ysgogi gan gyrraedd targedau, byddwch yn mynd ati i hyrwyddo ffyrdd o gefnogi'r Ymddiriedolaeth fel hyrwyddo aelodaeth a'i holl fanteision i ymwelwyr.

Who we're looking for

We'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
  • a team player, but also can work on your own initiative
  • well organised and adaptable
  • willing to learn new skills
  • have a positive attitude
  • unigolyn sy'n canolbwyntio ar y cwsmer sydd â dealltwriaeth o bwysigrwydd gwasanaeth gwych
  • yn gallu gweithio mewn tîm yn ogystal ag ar eich menter eich hun
  • unigolyn hynod drefnus ac yn meddu ar agwedd hyblyg
  • unigolyn sy'n barod i ddysgu sgiliau newydd
  • agwedd gadarnhaol
The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.

Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.
  • Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol
  • Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)
  • Cynllun gofal plant di-dreth
  • Cynllun benthyciad blaendal rhent
  • Benthyciad tocyn tymor
  • Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema
  • Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol.
  • Oriau gweithio hyblyg lle bynnag y bo'n bosibl
  • Rhaglen cynorthwyo cyflogai
  • Parcio am ddim yn y rhan fwyaf o leoliadau
  • Cyngor ariannol annibynnol
Cliciwch yma i ddysgu mwy am y buddio