Guest Relations Officer

3 weeks ago

Edinburgh, United Kingdom Leonardo Royal Hotel Edinburgh Haymarket Full time

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel. 

If you’re our ideal Guest Relations Officer, you will: 

Be yourself Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back  Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city Feel confident to promote the services that we offer at the hotel Act as an approachable point of contact between guests and the team Be able to multitask and manage guests’ queries efficiently  

Why come join us? 

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality

Our Story 

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us   

Some of the perks our colleagues enjoy include: 

Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of   Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops  Free hot meals whilst on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration  The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression 

  • Guest Relations Officer

    1 week ago

    Edinburgh, United Kingdom Leonardo Royal Hotel Edinburgh Haymarket Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...

  • Guest Relations Officer

    4 weeks ago

    Edinburgh, United Kingdom Leonardo Royal Hotel Edinburgh Haymarket Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...

  • Guest Relations Officer

    1 week ago

    Edinburgh, United Kingdom Leonardo Royal Hotel Edinburgh Haymarket Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...

  • Guest Relations Officer

    1 week ago

    Edinburgh, United Kingdom Leonardo Royal Hotel Edinburgh Haymarket Full time

    **Job Ref**:JI23100 **Branch**:Leonardo Royal Hotel Edinburgh Haymarket **Location**:Leonardo Royal Hotel Edinburgh Haymarket **Salary/Benefits**:Competitive Salary + Fantastic Benefits **Contract type**:Permanent **Hours**:Full Time **Posted date**:08/05/2024 **Closing date**:10/06/2024 Be Yourself - Be a Bold Team Player - Be Leonardo As a Guest...

  • Guest Sales and Relations

    2 days ago

    Edinburgh, United Kingdom Dickins Edinburgh Ltd Full time

    **Guest Sales and Relations** We’re recruiting a helpful, friendly and knowledgeable person to join our small team working in **Guest Sales and Relations**. Dickins are Edinburgh's best quality short term and corporate letting company. We were established by Louise Dickins in 1998 and have an excellent reputation for quality. We pride ourselves on our...

  • Guest Relations Officer

    3 weeks ago

    Edinburgh, EH3 8DN, United Kingdom Leonardo Royal Hotels Full time

    Be Yourself – Be a Bold Team Player – Be Leonardo As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be...

  • Guest Sales and Relations

    5 days ago

    Edinburgh, United Kingdom The Edinburgh AddressAdoreScotland Full time

    **Guest Sales and Relations Executive** We’re recruiting a helpful, friendly and knowledgeable person to join our small team working in **Guest Sales and Relations**. The Edinburgh Address and its sister site Adore Scotland is an award winning Holiday Home Marketing and Management Agency. We were established in 2006 and have an excellent reputation for...

  • Guest Relations Specialist

    2 months ago

    Edinburgh, United Kingdom RÌGH Properties Full time

    **Position Overview**: We are seeking a highly personable and customer-focused Guest Relations Specialist to join our team. As the Guest Relations Specialist, you will play a vital role in ensuring our guests have a memorable and delightful experience from the moment they inquire about their stay until their departure. Your exceptional communication skills...

  • Guest Relations Specialist

    1 week ago

    Edinburgh, United Kingdom RÌGH Properties Full time

    **Position Overview**: We are seeking a highly personable and customer-focused Guest Relations Specialist to join our team. As the Guest Relations Specialist, you will play a vital role in ensuring our guests have a memorable and delightful experience from the moment they inquire about their stay until their departure. Your exceptional communication skills...

  • Guest Relations Executive

    5 days ago

    Edinburgh, United Kingdom Hilton Edinburgh Carlton Full time

    **Job Ref**:AM10580 **Branch**:Hilton Edinburgh Carlton **Location**:Hilton Edinburgh Carlton, Edinburgh **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:21/07/2023 **Closing date**:03/09/2023 **Would you like to work for a company that gives you**: - £250, up to £1000...

  • Guest Relations Associate

    1 week ago

    Edinburgh, United Kingdom Kimpton Full time

    **At Kimpton Charlotte Square Hotel, we have an exciting opening to join our team as a Guest Relations Associate** We are looking for someone who can commit to Full-Time, across a minimum of 5 shifts per week. Being flexible would be a great plus! We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we...

  • Guest Relations Food

    2 weeks ago

    Edinburgh, United Kingdom Leonardo Hotels Full time

    **Job Ref**:JI19014 **Branch**:Leonardo Royal Hotel Edinburgh **Location**:Leonardo Royal Hotel Edinburgh **Salary/Benefits**:Competitive Salary + Fantastic Benefits **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:05/05/2023 **Closing date**:07/06/2023 Be Yourself - Be a Bold Team Player - Be Leonardo As a...

  • Guest Service Manager

    3 weeks ago

    Edinburgh, United Kingdom IHG Full time €30,000

    We are looking for a Guest Services Manager (Full-Time) to join the glamour of InterContinental Life at our InterContinental Edinburgh the George Hotel... InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive...

  • Guest Ambassador

    2 weeks ago

    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    **Guest Ambassador** The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Guest Ambassador ready to join a young and vibrant team and available to start immediately. **Main...

  • Guest Experience Expert

    3 weeks ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.99 per hour. **Job Number** 24091445 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Expert

    4 days ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.99 per hour. **Job Number** 24084087 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Expert

    1 week ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24062761 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Mobility Ambassador

    3 weeks ago

    Edinburgh, United Kingdom Edinburgh mobility solutions Full time

    **Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...

  • Guest Mobility Ambassador

    1 week ago

    Edinburgh, United Kingdom Edinburgh mobility solutions Full time

    **Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** On implementation, St James Quarter (SJQ) will be a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel,...

  • Guest Mobility Ambassador

    1 day ago

    Edinburgh, United Kingdom Edinburgh mobility solutions Full time

    **Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...