Account Manager

6 days ago


Warrington, United Kingdom Global Freight Solutions Full time
Job Specification



Job Title:
Account Manager

Department: Account Management

Contract: Permanent

Hours: 37.5

Reporting to: Head of Account Management



Location:
GFS Office or Home

Date: September 2024



Salary:
£40,000 circa

A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.

The role of a GFS Account Manager is field based and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.

Main areas of responsibility:
Managing a customer portfolio for mid-tier customers; Acting as the primary point of contact for GFS customers; Liaise with GFS departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience; Answer customers queries and identify new business opportunities amongst existing customers; Retention of customers and nurture those key relationships over time; Meetings with customers as necessary; Presentations to key customer contacts regarding GFS' products and services; Providing accurate status reports of existing accounts and new business opportunities; Generation of new business sales from existing customer accounts through upselling and cross-selling; Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management; Acting as a liaison between customers and GFS Departments; Collaborate with Sales team to support onboarding of new mid-tier customers; Meeting deadlines, and achieving targets as set by Manager; Ensuring that the customers within your remit adhere to payment terms; Maintain accurate records of customers interactions up to date on HubSpot;
Education and Experience:
Proven work experience as an Account Manager, Sales Manager or relevant role
Essential:
Account management experience with ability to demonstrate skills; Commitment to excel; Proven track record in sales / logistics environment; Excellent presentation and negotiation skills; Good organisational and time management skills; Tireless relationship builder; Problem solving and critical thinking skills; Customer Focused Solutions Experience; Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential; Build and maintain strong, long-lasting customer relationships; Ability to negotiate contracts and close agreements to maximize profits; Develop trusted advisor relationships with GFS customers; Prepare reports on account status; Assist with challenging client requests or issue escalations as needed; Strong verbal and written communication skills Understanding of consumer behaviours and industry trends; Value based selling skills; Extensive, accurate product knowledge; Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
Desirable:
Project Management Skills, Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office
Personal:
Excellent communication skills; Listens to and values the opinions of others; High level of integrity, trust and respect; Ability to make decisions; Good problem solving skills; Approachable, adaptable and flexible; Positive 'can-do' approach Self-motivated, ambition to succeed
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