Field Service Engineer

3 weeks ago

York, United Kingdom Concept Resourcing Full time
Field Service Engineer - Coffee Equipment
Location: York Region

Schedule: Day Shift with 1 in 4 weekends required

Salary: GBP29,580 basic (OTE GBP33,000) + Company Vehicle

Benefits:

* 25 days holiday
* Pension scheme
* Employee Assistance Program (EAP)
* Life Assurance
* Additional company benefits

Job Description:

Our client is seeking a dedicated Field Service Engineer to join their team in the York region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

* Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
* Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
* Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
* Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
* Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
* Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
* Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

* Strong understanding of coffee quality and coffee equipment.
* Robust problem-solving skills with an electrical/mechanical background.
* Excellent customer service skills.
* Computer literate with a clean driving license.
* Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.

How :

* Mobile: # #
* Telephone: # #

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