Strategic Change Manager

7 days ago

Birmingham, United Kingdom BT Full time

Strategic Change Manager

Job Req ID: 36727

Posting Date: 10 Sep 2024

Function: Strategy, Transformation & Business Intelligence

Unit: Digital

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with great benefits

Why this job matters

Our Data and AI vision is to reinvent BT Group as the market leader in AI-powered connectivity, solutions and services, helping businesses, public sector communities and society improve the way they live and work. We’ll do this by building foundations to strengthen our core platform, while keeping ethics and responsible delivery at the core and, by harnessing data and AI to reinvent BT Group, solve business and customer problems and drive value through innovation. Underpinning the success of the strategy are our people, using our collective expertise in Data and AI to partner with the organization and drive a data-led culture.  

This Business Transformation Manager the strategic direction for data & AI across the business. You will be responsible for working with business units to understand their strategic priorities and embedding change to maximise adoption of new processes, technology, and ways of working. In addition, you will be responsible conducting appropriate impact and readiness assessments whilst assessing the technology landscape to understand the future skills required.  

This role can be based in either Birmingham or Bristol

What you’ll be doing

  • Review and assess the technology roadmap to identify initiatives that require change management efforts in line with unit & digital strategy and advise teams/units  

  • Ensures alignment of transformation plans with group strategy, and unit strategies as needed. 

  • Undertakes and performs data-led analysis to build recommendations that drive decision-making and plans. 

  • Identifies and removes obstacles to deliver transformation objectives, using escalation paths where necessary. 

  • Deliver change management activities and adopt, improve and standardised frameworks to support goals and initiative ensuring change is managed cohesively 

  • Manage Business Change Coordinators across CFUs to ensure continutation of change management activities as products move into BAU  

  • Define, engage and align stakeholders in preparation for technology deployments to ensure highest adoption  

  • Manage the engagement processes and inputs with stakeholders and collate CFU/CU priorities to drive business alignment and change  

  • Conduct detailed discovery workshops to identify opportunities for change. Reviews current business initiatives and processes to identify and propose transformational opportunities. 

  • Conduct in-depth analysis of technology landscape and assess the impact on people and processes whilst understanding future skills 

  • Define adoption measurements to monitor change interventions efficiently, making adjustments where required  

  • Collaborate with teams and partners to execute strategic recommendations that will be brought to market across multiple channels.  

  • Developing communication plans and materials to support adoption ensuring the right messages are delivered to the right audiences at the right time. 

  • Contribute perspectives to the broader team on how BT can enhance its strategic position in the market vs. competitors. 

  • Support Senior Manager with the completion of strategy recommendations with key stakeholders. 

You'll have the following skills and experience

  • Deep understanding of data and AI to embed a culture that accelerates growth and value. 

  • Strong communication and collaboration skills with the ability to establish effective working relationships in a highly matrixed organisation  

  • Attention to detail is critical to ensure change efforts are handled appropriately to deliver at high-quality  

  • Strong analytical and problem solving skills with the ability to interpret data and market trends to lead strategic change. 

  • Strong understanding of change management principles and methodologies. 

  • Understanding of technologies and interventions required to increase adoption to maximise value creation 

  • Extensive experience of conducting detailed change impact and technology readiness assessments 

  • Skilled in leading organisations through strategic and cultural change to deliver positive outcomes. 

  • Experience of navigating large, complex, organisational structures and challenging the status quo 

  • Experience in influencing and embedding change in a large organisation 

  • The ability to engage with both technical and non-technical audiences and articulate the business value of data 

  • Experience of programme management and business development or business operations

  • Preferred Qualifications

  • Experience in technical product management, program management or engineering

  • Familiarity with P&L statements and long-term cash flow projections/NPV.

Benefits

  • Annual On target bonus 10% (personal and company multipliers)

  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

  • Life Assurance

  • Direct share scheme

  • Exclusive colleague discounts on our latest and greatest BT broadband packages

  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

  • Discounted EE TV including TNT Sport and the NOW Entertainment membership

  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

  • 25 days annual leave (not including bank holidays), increasing with service

  • Volunteering days so you can give back to your local community

  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

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