Service Advisor

1 month ago


United Kingdom Mercedes Benz Truck and Van Northern Ireland Full time
As part of our exciting plans for a new M-B Truck & Van depot in Dungannon we are currently recruiting for an additional full-time Service Advisor.

Service Advisor

As a Service Advisor for Mercedes-Benz, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and guidance throughout the vehicle repair process.

Hours of work: Monday to Friday 08:00 - 17:30

Benefits:
Group profit share scheme
Continued Mercedes-Benz accredited training & development
Mercedes-Benz uniforms provided
Generous annual leave entitlement that increases with service
Employee activities & events to recognise going the extra mile
Birthday gift and long-service awards
Ben - Employee Assistance Programme
Death in service benefit

Job role:
First point of contact for customers with substantial influence on customer satisfaction
Responsible for the preparation and planning of vehicle bookings
Face to face, telephone and email enquiries/bookings from customers and passing on information correctly
Retail invoicing as required
Maintain the highest standards of customer contact and communications throughout their visit
Preparing job packs, checking for recalls and updating Truckfile
Liaising with all internal departments; Service colleagues, Sales Executives, Technicians and Parts Advisors
Partake in internal and external audits to ensure dealer standards are maintained

Essential Criteria:
Previous experience in an automotive service operation or in a comparable role within the service sector
Ability to effectively communicate technical information to customers in a clear and understandable manner
Basic technical knowledge and an understanding of service and parts
Excellent customer service skills, with a polite and professional manner
Strong work ethic and good time management
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
IT literate: with the ability to navigate and learn new systems

Desirable Criteria:
Working knowledge of Kerridge Dealer Management System

If you have a passion for vehicles, strong interpersonal skills, and enjoy helping others, we would love to hear from you send an up-to-date CV to Gillian McCrudden

Job Types: Full-time, Permanent

Pay: GBP18,000.00-GBP25,000.00 per year

Benefits:
Additional leave
Bereavement leave
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday

Experience:
service advisor: 1 year (required)

Licence/Certification:
Driving Licence (required)

Ability to Commute:
Dungannon (required)

Ability to Relocate:
Dungannon: Relocate before starting work (required)

Work Location: In person

Reference ID: SADG0224
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