Prada - In-store CRM Specialist - London
1 month ago
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To consolidate customer data and provide store staff with the requested information. To support managers in the implementation of specific CRM projects at the store level.
RESPONSIBILITIES
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system.
- Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy.
- Launch and monitor new CRM system/function in store.
- Communicate with local Retail team:
- System/function enhancement
- Customer list / reports
- Generate and assist the interpretation of report in store.
- Manage customer list and ensure strategized local marketing activities.
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment.
- Conduct regular CRM training with sale staff.
- Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action.
KNOWLEDGE AND SKILLS
Strong company commitment with a proven track record of strong client development
In store-service oriented
Customer centric approach
Proficient in the main IT/digital tools
Familiar with Excel function and analytical
Engaging with strong interpersonal and communication skills
Fluent spoken English expected. Other languages desirable
-
Prada
1 month ago
London, United Kingdom Prada Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.- - Joining our Company means working in a creative and...
-
Prada - Client Advisor
1 month ago
London, United Kingdom Prada Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.- - Joining our Company means working in a creative and...
-
Prada - Client Advisor - Old Bond Street
1 month ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked...
-
Prada - Client Advisor - Old Bond Street
1 month ago
London, Greater London, United Kingdom Prada Group Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.The acquisition of Pasticceria Marchesi 1824 has marked the...
-
Prada - Client Advisor - Old Bond Street
1 month ago
London, United Kingdom Prada Group Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has...
-
Church Building Advisor
1 month ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the...
-
Stock and Store Operations Specialist Church's
1 month ago
London, United Kingdom Prada Full timeChurch’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen...
-
Boh Specialist Church's London
1 week ago
LONDON, United Kingdom PRADA Full timeChurch's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth...
-
Boh Specialist Church's London
1 month ago
London, United Kingdom PRADA Full timeChurch's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand's expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen...
-
Inventory Delivery Clerk
3 days ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the...
-
Inventory Delivery Clerk
2 days ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the...
-
BOH Specialist Church's London
1 month ago
London, United Kingdom Prada Group Full timeChurch’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM...
-
Miu Miu Senior Stock Controller Bond Street
2 weeks ago
LONDON, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the...
-
Stock Specialist Church's Regent Street
1 month ago
London, United Kingdom Prada Full timeChurch’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings - from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen...
-
Miu Miu Senior Stock Controller Bond Street
3 days ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked...
-
Miu Miu Senior Stock Controller Bond Street
2 days ago
London, United Kingdom PRADA Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked...
-
Prada Beauty Activator Harrods London
24 hours ago
London, Greater London, United Kingdom L'OREAL GROUP Full timePRADA Beauty Activator HoursHarrods LondonIn a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.Free-thinking beauty ahead of its time, driven by tech and creativity that offers new...
-
London, United Kingdom Prada Group Full timeStock and Store Operations Specialist Church's London To be responsible of the Back of house including basic administration and focusing on stock management in terms of KPIs, Corporate guidelines and procedures. To facilitate the selling process through an impeccable stock maintenance and to be responsible of minimizing the stock losses. To ensure the...
-
London, United Kingdom L'Oreal Full timePRADA Beauty Activator - 37.5 Hours Selfridges London In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives. Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world. Free-thinking beauty ahead of its time, driven by tech and creativity...
-
Project Coordinator
1 month ago
London, United Kingdom Prada Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.- - Joining our Company means working in a creative and...
