Customer Assistant

3 weeks ago

Northampton Northamptonshire, United Kingdom Marks and Spencer Part time

All the details

This is a permanent position as a Door Host with the following shift pattern:

Monday, Wednesday, Thursday & Saturday 16:00-20:00

Please do read the job description to fully understand the Service and Safety aspect to this role.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities and Measures

Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

Thank our customers for shopping with us when they exit

Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

Ensure that persons served with a trespass notice do not re-enter the site

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

Report any incidents of known or suspected internal theft or malpractice

Key Skills

Being confident with an easily felt presence and friendly and natural personality is essential

Strong communication skills with the ability to engage customers with ease

Ability to remain focussed at greeting customers and deterring suspicious activity

To have a natural empathy with our M&S brand and values, including service behaviours

To be self-motivated, willing to improvise and suggest or try new approaches

Able to maintain high standards of appearance and uniform standards

No requirement to be licensed, but good observation skills would be a benefit

Key Relationships and Stakeholders

Store Management team

Store Colleagues

Operational Security Manager

Regional teams (RLPMs/RCOMs)

Store Detectives

SOC

Police

Local Networks

  • Customer Assistant

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    All the detailsThis is a Temporary role at our Sixfields Store Working Pattern: SUN 6AM-10AMTHURS - SAT 4AM-8AM Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...

  • Customer Assistant

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsThis is temporary role at our Sixfields Store Working Pattern: MON 13:30-21:30WED 13:30-21:30THURS 13:30-21:30FRI 13:30-21:30SAT 13:30-21:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsThis is a permanent 8 hour weekend position in our Cafe with the following shift pattern: Saturday 11-15 Sunday 11-15 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsWorking Pattern: Sunday 09:30-17:30 Saturday 11:00-19:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town'...

  • Customer Assistant

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Wednesday 11:00-15:00Friday 11:00-15:00Saturday 08:00-16:45 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that...

  • Customer Assistant

    3 days ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Wednesday 11:00-15:00Thursday 11:00-15:00Friday 11:00-15:00Sunday 11:00-15:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and...

  • Customer Assistant

    3 days ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Sunday 10:30-16:30Saturday 11:00-18:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver best in town'...

  • Customer Assistant

    3 days ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsWork Pattern: Week 1 mon 10:30-18:30Fri 10:30-18:30Sat 10:00-14:00 Week 2Sun 10:30-14:30Mon 10:30-18:30Fri 08:00-16:00 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern:Wednesday 08.00 - 12.00Saturday 0900 - 13.00Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant- Operations

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Full time

    All the details This is a temporary position the working pattern for this vacancy is ; WK 1 SUN 6AM- 14 MON 4AM-12PMWED-FRI 4AM-12PMWK 2MON-WED 4AM-12PMFRI-SAT 4AM-12PM This job role involves operating machinery relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health...

  • Customer Assistant

    4 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    All the detailsThis is a temporary role at our Sixfields Store This job role involves working operating Machinery as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Unsocial Hours Premium...

  • Customs Assistant

    3 months ago

    Northampton, United Kingdom E M Rogers (Transport) Ltd Full time

    **Job description** We have a requirement for an experienced Customs Assistant within our in-house Customs Department - this is a permanent, full time role. You should have a self-motivated and can do attitude, be able to use your initiative, solve problems and have excellent communication skills. You should have a very keen eye for detail and a strong...

  • Customs Assistant

    3 months ago

    Northampton, United Kingdom E M Rogers (Transport) Ltd Full time

    **Job description** We have a requirement for an experienced Customs Assistant within our in-house Customs Department - this is a permanent, full time role. You should have a self-motivated and can do attitude, be able to use your initiative, solve problems and have excellent communication skills. You should have a very keen eye for detail and a strong...

  • Customer Assistant

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    All the detailsThis is a temporary fixed term position backstage in the warehouse at Rushden Lakes store with the following shift pattern: Wednesday, Thursday, Saturday 11:30-17:30 This job role involves operating machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...

  • Customer Assistant

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    All the detailsThis is a permanent position backstage in the Warehouse with the following evening shift pattern: Sunday 10:45-18:45Tuesday & Thursday 13:45-21:45 This job role involves operating machinery and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to...

  • Customer Assistant

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Marks and Spencer Part time

    All the detailsThis is a 30 hour per week permanent position backstage in the warehouse with the following shift pattern: WK1:Sunday 05:00-13:00Monday, Tuesday, Friday 03:30-11:30 WK2:Monday, Tuesday, Wednesday, Saturday 03:30-11:30 This job role involves working unsocial hours and this means we can't consider applications from anyone under the age of 18....

  • Customer Service Assistant

    3 months ago

    Northampton, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Northampton, NN7 3NF **Hours**:Full-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Customer Service Assistant

    3 months ago

    Northampton, United Kingdom ASDA EXPRESS Full time

    **Role**:Customer Service Assistant - Nights **Location**:Northampton, NN7 3NF **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+...

  • Customer Service Assistant

    3 months ago

    Northampton, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Northampton, NN3 5LU **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    3 months ago

    Northampton, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** **Work Pattern** **Wed, Thurs, Fri, Sat 1730-2130** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...