Weekend Front of House Supervisor

2 months ago

Oxford, United Kingdom The Rhodes Trust Full time

Weekend Front of House Supervisor

On site in Rhodes House, Oxford

Permanent

Part-time 24 hours per week (working Saturday and Sunday including BH weekends)

GBP33,500 - GBP35,200 Pro Rata

We have an exciting, new opportunity for a Weekend Front of House Supervisor to join the Rhodes Trust, Oxford. The purpose of the Weekend FOH Supervisor (WFOHS) role is to assist the Facilities Manager (FM) in leading the Weekend Porter and Reception teams for the delivery of an efficient, consistent and excellent service across the Trust s Estate. The Weekend Supervisor is also tasked with overseeing the onsite weekend contract cleaning team and ensuring all bedrooms are prepared to a high standard ready for weekend guests.

We are looking for the successful candidate to start with us as soon as possible.

About the Rhodes Trust

The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity s challenges.

In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, and our most recent initiative called RISE.

The role

This role is key to ensuring that Rhodes House and its ancillary buildings are presented at their very best at all times, and to create a welcoming, clean and well-kept environment for all staff, Scholars, and visitors. This role also helps ensure the House is ready for delivery of its extensive and complex programme of commercial events whilst ensuring that the Trust is compliant at all times with its legal, environmental and health and safety obligations.

The role will be responsible for;

Leadership

  • Being the onsite weekend Supervisory presence and leading the weekend FOH teams as well as overseeing the cleaning teams and assisting the Events Manager with weekend events.

Please see more details on the job description

Front of House

  • Responsible for delivering a friendly, professional and efficient customer service to all staff, Scholars, clients and guests of the Trust.
  • Welcome visitors to the House and provide assistance where necessary.
  • To respond to enquiries from staff, Scholars, Trustees and the general public promoting a professional and positive image of the Trust.

Please see more details on the job description

Accommodation/Cleaning

  • Responsible for delivering a professional service to all weekend accommodation guests and dealing with any issues which may arise.
  • Assist in the co-ordination and preparation of weekend guest bedrooms and assist in the spot checking of room cleanliness prior to arriving guests.

Please see more details on the job description

Events

  • Safety and logistics of commercial and Trust events, working with on-site caterers and ensuring function rooms are set-up prior to the start of each event with the furniture and equipment as detailed in the Running Sheet, with flexibility for last minute amendments.

Maintenance

  • Ensure the management team are made aware of any damaged property or equipment belonging to the Trust.
  • Ensure the correct and safe upkeep of the Trust s equipment, furnishings and fittings.

Please see more details on the job description

Health, Safety and Security

  • Work closely with the FM and Health & Safety Manager to ensure that the Front of House team remains compliant at all times.
  • To serve as a member of the House emergency response team coordinating responders.

Other duties

  • Role modelling the Trust s organisational values of commitment, inclusion, belonging, growth and innovation.
  • Carrying out any other duties relevant to the role, as requested.
  • A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please see more details on the job description

Essential Criteria

  • Experience of working in a customer-facing environment, ideally a front-of-house or reception role.
  • Excellent communication skills
  • Excellent interpersonal skills and an ability to create good working relationships with people at all levels across the Trust.
  • Have a proactive and enthusiastic attitude

Please see more details on the job description

Desirable Criteria

  • Security experience
  • Good IT skills including email, internet and Microsoft office and an ability to learn IT systems and produce reports.

The Weekend FOH Supervisor will need to become qualified, if not already so, in the following, (the Trust will meet the cost of this and any other training required for the role):

  • Emergency First Aid at Work (or other First Aid training course if required)
  • Fire Marshal
  • Emergency Evacuation training
  • Manual handling training
  • Defibrillator training.

Benefits of working here

We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other s thinking and generate new ideas.

30 days annual leave (pro rata) plus 8 bank holidays

Competitive pension scheme

Generous family leave schemes

Private health insurance

Employee Assistance Programme

Personal development opportunities

Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford.

Cycle to work scheme

Electric car scheme

If you would like to find out more, please click apply to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note that this role will require a background check which includes a DBS check.

If you have any issues with submitting your application, please email the Recruitment team.

The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.

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