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Technical Support Assistant

2 months ago

Lichfield, United Kingdom Options Resourcing Ltd Full time

Are you a Technical Administrator with meticulous attention to detail? Do you enjoy a varied work load where no two days are the same? Do you have experience within the automotive industry? if so, this role could be for you.
My Lichfield based client is recruiting for a Assistant Technical Support to join their existing Research & Development team. This position is officed based but will involve some off-site work.

Benefits:

  • Salary upto 26,000
  • Monday Friday 9.00am 5.00pm
  • Free onsite parking
  • Full training provided
  • 23 days holidays + bank holidays
  • Company pension

Duties and Responsibilities:

  • To assist in projects ensuring timelines and deliverables
  • Technical liaison between factories and customers
  • Design spec for project work
  • To assist in all research and development involved in any new projects
  • To provide written briefs
  • Make site visits to monitor projects as required
  • To assist with prototype and new product installation on a mix of vehicles.
  • To design spec sheets and instructions, including capturing images, recording technical information and specification to design customer installation and user guides
  • To provide both in-house and external technical training as required
  • To complete customer hand over with driver instructions
  • To provide technical support internally and to external customers, supporting the installation of products
  • To evaluate and improve customer support from inbound calls and customer feedback
  • To manage vehicle and product application guides including any amendments with new vehicle releases

Experience/Skills required

  • Excellent customer service
  • Strong attention to detail
  • Good knowledge of MS office
  • Ability to act and operate independently.
  • Excellent communication skills
  • Excellent organisation and time management skills
  • Ability to work co-operatively and collaboratively with all levels of employees, management and external agencies

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