Customer Trainer

2 weeks ago

Reading, United Kingdom Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Customer Trainer will report directly to the Senior Manager or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery thoracic and Trans-oral surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Roles and Responsibilities:

  • Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events
  • This includes supporting the needs of the surgeon educators and course participants Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed
  • New product development Training material/ protocol development
  • Training research initiatives Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci® System in a hospital operating room
  • Support da Vinci® Surgical System troubleshooting and maintenance at the training center
  •  Manage training center logistics, inventory and training calendars
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization’s quarterly goal achievements
  • Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process
  • Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
  • Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
  • Training/coaching techniques/methodologies
  • Travel required

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