Lead Store Advisor

2 months ago

LONDON, United Kingdom ON RUNNING Full time
In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's London Regent Street Store alive.

As one of the first hires of the Regent Street store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement. Our Flagship Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

We are hiring several Lead Store Advisors with a focus on People, Community, Visual Merchandising and Back of House (BoH). These positions are available in full-time at the earliest possibility.

Your Mission

General:

  • Continuously lead and communicate through On's values and brand philosophy in team and customer interactions
  • Lead and provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
  • Responsible for one area in store (ex; Back of house, Product, Team Experience, Community) and implementing strategy, follow up on execution and drive team involvement for success of this pillar
  • Foundational cash handling expectations and standardized operating procedures - example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc. Opening and closing store procedures and ensuring loss and prevention standards are followed
  • Maintain in-depth knowledge of technical product information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
  • Teach and train the team to ensure excellent standard of all technical product knowledge
  • Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor
  • Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy
  • Lead and maintain exceptional stock room strategy and inventory management standards Back of House:

    • Ensure physical inventory is synced with digital inventory system for accurate management of products including inbound and outbound transfers Maintain well-functioning stock room to ensure efficient restocking and destocking to serve customer needs
    • Main contact for store leadership and IT/Facility Management functions for operational questions around product flows and performance of store systems
    • Ensure wider store team is trained on back of house procedure and executes to the standard optimized processes
    • Support smaller maintenance and facility management work to keep store to premium standards and ensure operational functionality
    • Act as system and IT expert to provide first level trouble shooting for store team (e.g. POS), help testing of IT Systems and support training of store team
    • Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is appreciated Visual Merchandising:

      • Work with Store Leadership and Visual Merchandising team to lead and execute visual guidelines for product presentation and campaign presentation in store
      • Support in performance reporting of in-store visual merchandising standards and customer feedback
      • Ensure operational delivery of visual merchandising standards in daily store business and train on knowledge to store team
      • Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories) Your story

        • 3+ year of experience within a retail work environment; +1 year in supervisory role
        • A background in the Running, Fashion or Sports Industry is preferred but not a must
        • Strong communication, hospitality and interpersonal skills
        • Ability to take initiative, learn quickly, and work both independently and as part of a team
        • Eye for maintaining outstanding store condition and visual merchandising standards
        • Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement

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