Claims Handler Scheme Manager

2 months ago


Bristol City Centre, United Kingdom Hays Specialist Recruitment Limited Full time


Your new company

Your new company will be a dynamic global commercial law firm. They are a large enough law firm to handle the most complex legal matters, however they are agile enough to adapt quickly to the opportunities and challenges that their clients face.

Your new role

You will be managing a team of claims handlers that deal with claims made against professionals on an outsourced basis. The team handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution.
Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service, which will include:

  • Overseeing the day-to-day relationship on accounts with clients and internal/external stakeholders.
  • You will work closely with other Scheme Managers providing support where required.
  • Responsibility for compliance with service levels, data accuracy and quality.
  • You will be responsible for building and shaping the team for the future, embedding principles of excellence in customer service and establishing the culture, values and behaviours that make for an attractive and varied legal and/or insurance career.


What you'll need

The role requires excellent client relationship management skills alongside the ability to manage and coach a dynamic team. Customer service skills are crucial in order to deliver excellence in respect of the claims experience to insureds and brokers.

  • You will need a Law degree, be working towards ACII, CILEx or equivalent legal qualification, or already have significant experience in claims with technical knowledge and expertise.
  • Demonstrable experience of relationship management (internal and external).
  • Ability to prioritise effectively and adapt plans.
  • Previous line management experience as a team leader.


What you'll get in return

This is a fantastic career opportunity for an ambitious and skilled Claims Handler with prior management experience, looking to join a high-class and supportive firm. Enjoying growing volumes of work, this position will provide an excellent platform for you to take the next step of your successful career from.
With both flexible and hybrid working options available, this is a great opportunity that would suit full-time claims handler, and those already in Bristol or those looking to relocate to Bristol in the future.

What you'll need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ralph Barreto at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays



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