Food & Beverage Attendant

4 weeks ago

Inverurie, United Kingdom Thainstone House Inverurie Full time
The opportunity has arisen for the right candidates to join our team as Food & Beverage Attendants, assisting the Food & Beverage Manager in the delivery of customer service to our hotel guests, local customers and the maintenance of our operational standards.
A hands on role, we require a very energetic and motivated individual that is prepared to go the extra mile alongside their colleagues
We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Candidate Attributes:
A real passion towards high level food and drink service
Ability to deliver consistent high level customer service especially under pressure
Confidence, excellent communication skills and a friendly/caring personality
Confidence working in a fast paced, customer facing environment
Takes pride in their appearance
Positive attitude and ability to build internal strong relationships
Commercial awareness and drive for increasing sales through upselling food and beverage items
Candidate Responsibilities:
Serve customers efficiently and politely in an engaging manner
Deliver high quality service to guests, visitors and fellow staff members
Serve food and beverage during breakfast and dinner service (never during the day?)
Handle guest enquiries and requests in a timely manner, referring details to other members of staff and management, if unable to directly assist
Become fully knowledgeable of all hotels amenities and have confidence to upsell'
Maintain and develop our standards
Work flexible hours including early, late and split shifts (see my comment above)
Report for duty promptly and in the correct uniform ensuring personal grooming is of a high standard and in accordance with company policy
Comply with company issued liquor licensing guidelines and policy pertaining to service of alcohol
Ensure all health, safety and hygiene regulations are observed at all times
Candidate Qualifications:
Food hygiene certificate
Understanding of HACCAP
First aid certificate advantageous but not essential
Experience of high volume catering or the desire to learn
Previous experience in the hotel trade, restaurant or similar environment desired, but not essential as training will be provided
Crerar Hotels Values: Crerar Hotel Group is one of Scotland's leading privately owned hotel companies. Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion. This role represents a fantastic opportunity for a dynamic individual to join a dynamic company.
By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis.

TPBN1_UKCT

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