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Employee Relations Case Consultant

3 months ago

Leeds, United Kingdom Direct Line Group Full time

Employee Relations Case Consultant - 12 month FTC

Leeds - Hybrid
 

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We have an exciting opportunity for you to join us on a 12-month fixed term contract as an Employee Relations Case Consultant. As an ER Consultant you will form part of an empowered, strategic centre of expertise working in collaboration with our leaders across DLG, providing expert guidance and advice across various people related activities. You are a trusted advisor, understanding outcomes and translating strategic priorities, the culture we operate in, and both the internal and external policies frame works and legislation.

What you'll be doing

  • Provide advice to People Managers across the range of ER people related issues, ensuring they are aligned to our internal policies, processes, as well as ensuring  legal compliance and best practice.

  • Contribute on projects/squad delivery as an employee relations subject matter expert, working with the business and HR.

  • Successfully establish and develop strong relationship trust based relationships with people leaders by the provision of specialist advice.

  •  Actively contribute or lead on the design and delivery of people leader upskilling in all areas of ER.

  • Proactively analyse ER data to identify recurring trends and themes to support continuous improvement, aligned to strategic priorities.

  • Provide leaders with support on people related matters to ensure matters are resolved quickly and effectively.

  • Advise and support on all levels of complexities of case management according to level of competency.

  • Contribute to the creation of people related policies, ensuring compliance and best practice are considered using external insights and developments in employment legislation.

  • Ensure all activity/paperwork is completed to the standard required.

  • Ensure risk management is integral to all activities and ensure full compliance with regulatory requirements and all insurance governance procedures, including effective recording of cases.

  • Identify, own and manage the risks involved in the various programmes and initiatives to ensure we deliver as promised.

  • Utilise both internal and external communities of practice and matrix reporting lines to maintain/replenish knowledge of HR industry, products and field.

What you'll need

  • Generalist understanding of HR related issues and policies.

  • Understanding of key aspects of employment law with impact employee relations

  • Strong stakeholder management, ability to learn and engage with the business, creating effective relationships to drive agreed outcomes.

  • Ability to gather information, analyse and problem solve business needs, policy, legislation and best practice into account.

  • Approachable and resilient able to juggle competing priorities.

  • Experience in translating complex issues into a user-friendly format and the ability to provide a pragmatic way forward.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here .

Benefits

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:

  • 9% employer contributed pension

  • 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

  • Additional optional Health and Dental insurance

  • AIP bonus

  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

  • 25 days annual leave, increasing each year up to a maximum of 28

  • Buy as you earn share scheme

  • Employee discounts and cashback

  • Plus many more

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together we're one of a kind.

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