Receptionist - Royal Stoke - £23,615

3 weeks ago


StokeonTrent, United Kingdom UHNM Full time
Job overview

 

The post holder will be required to undertake duties as appropriate including reception, making appointments, answering telephone enquiries, and assist in the co-ordination of waiting lists. The post holder will undertake other admin duties deemed appropriate within the department.

 

Main duties of the job

 

There is a requirement to respond to external and internal telephone queries from staff, patients and others.

The post holder will deal with telephone calls relating to general patient enquiries and queries pertaining to medical notes
Registration of patients on relevant databases and ensuring all patient data, both clinical and personal, is electronically and accurately recorded
Support information delivery; this may include printing out information and assisting people accessing electronic information prescriptions

Co-ordinate appropriate outpatient and/or diagnostic appointments
Manage workload and liaise with colleagues in periods of annual leave and sickness
Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system
Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.



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