Housing Options Advisor

We are recruiting a Housing Options Advisor to join our friendly team here at East Lindsey District Council.

As the Housing Options Advisor, you will assist in the provision of a comprehensive service in respect of Housing Advice, Homelessness Prevention, Housing Register and Housing options.

The post is split into specialist areas with this centring around working in the housing register team dealing with applications for social housing. The role will involve being first point of contact for housing register queries including taking calls, responding to emails and attending drop in sessions with the public.

You will give general housing advice on a range of housing issues that applicants may face with the ability to recognise when someone may be at risk of homelessness. You will also assess applications in line with the Council's Housing Allocation scheme.

The housing register team is a small tight-knit team with supportive and experienced Officers who take pride in delivering a good service. This role is busy and fast-paced and therefore the ability to be able to work under pressure is key.

Do you want to help provide high quality housing advice to individuals in order to assist them resolve various housing issues?

What you will need:

• Experience in Housing Services: Previous experience working within housing allocations, lettings, or housing advice.
• Excellent Communication Skills: Ability to engage and communicate effectively with a diverse range of people, including vulnerable individuals.
• Attention to Detail: High level of accuracy in assessing applications and maintaining records.
• IT Proficiency: Confident in using housing management systems and general office software (eg, Microsoft Office).

BENEFITS: We offer excellent terms and conditions of employment including:

• Local Government Pension Scheme, 23.8% employer contribution
• Generous annual leave scheme +option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher
• Flexible Working Policy
• Agile Working Policy*
• Car Mileage reimbursement*
• Long service recognition
• Excellent career progression and training opportunities

*Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership.  The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

We encourage all applications including those on the Future Leaders Programme. If you are interested in having a confidential conversation about the role, please contact Shona Malkinson, Team Leader: Housing Advice, Triage and Housing Register on Shona.Malkinson@e-lindsey.gov.uk

The Council is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

The Council is committed to creating an inclusive and welcoming environment and has committed to the Age Friendly Employer and Menopause Workplace pledges as well as the Armed Forces Covenant.  In signing these pledges the Council is affirming its support for colleagues.

The Council is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.