Current jobs related to Service Performance Analyst - Newbury - Data Careers Ltd

  • Service Advisor

    5 months ago

    Newbury, United Kingdom Performance Resourcing Full time

    **Service Advisor** Newbury, Berkshire £30,000 - £40,000 OTE/annum is achievable. We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Newbury **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and...

  • Service Advisor

    5 months ago

    Newbury, United Kingdom Performance Resourcing Full time

    **Service Advisor** Newbury, Berkshire Up to £30,000 Basic Salary - £40,000 OTE/annum Uncapped DOE. We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Newbury **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent...

  • Service Advisor

    4 months ago

    Newbury, United Kingdom Performance Resourcing Full time

    **Service Advisor** Reading, Berkshire We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Reading **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service...

  • Service Advisor

    5 months ago

    Newbury, United Kingdom Performance Resourcing Full time

    **Service Advisor** Reading, Berkshire We are looking for a **Service Advisor **for a **Franchised Car Dealership** in the **Reading **area. **A Customer Service Star** who has the ability to work to deadlines and handle sensitive and confidential information. You’ll have excellent communication skills and experience in a selling/customer service...

  • Senior Financial Analyst

    1 week ago

    Newbury, United Kingdom Focus Resourcing Group Full time

    Job Title: Senior Financial AnalystAbout the Role:Our client, a highly successful accountancy practice, is seeking a Senior Financial Analyst to support advisory projects across all Service Lines. As a key member of the team, you will be responsible for providing high-quality financial analysis and modeling to help clients achieve their business...

  • Financial Analyst Assistant

    2 weeks ago

    Newbury, West Berkshire, United Kingdom Focus Resourcing Full time

    At Focus Resourcing, we are seeking a skilled Financial Analyst Assistant to join our team. As an Assistant Management Accountant, you will play a key role in developing our clients' services and technologies in cloud accounting and virtual finance.The ideal candidate will have experience with cloud accounting software and associated applications, such as...

  • Financial Analyst

    2 weeks ago

    Newbury, West Berkshire, United Kingdom fish4.co - Jobboard Full time

    We are seeking a skilled Financial Analyst to join our team at fish4.co - Jobboard. As an Accounting Professional, you will play a key role in developing our clients' services and technologies in cloud accounting and virtual finance.The ideal candidate will have experience with cloud accounting software and associated applications, as well as a strong...

  • Treasury Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Ultimate Banking Full time

    Role: Treasury AnalystLocation: Newbury (hybrid working available)Hours: 35 hours per week, Monday - Friday 9am-5pmStarting Salary: £25,187Target Salary: £27,986We are seeking a skilled Treasury Analyst to join our team at Ultimate Banking. As a Treasury Analyst, you will be responsible for supporting the Head of Treasury in the management of the Society's...

  • Treasury Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Ultimate Banking Full time

    Role: Treasury AnalystLocation: Newbury (hybrid working available)Hours: 35 hours per week, Monday - Friday 9am-5pmStarting Salary: £25,187Target Salary: £27,986We are seeking a skilled Treasury Analyst to join our team at Ultimate Banking. As a Treasury Analyst, you will be responsible for supporting the Head of Treasury in the management of the Society's...

  • Family Support Analyst

    2 weeks ago

    Newbury, West Berkshire, United Kingdom West Berkshire Council Full time

    Vacancy OverviewWe are seeking a highly analytical and detail-oriented individual to join our team as a Family Support Analyst. In this role, you will play a key part in supporting the Service Manager in the Children and Family Services.Key ResponsibilitiesAnalyse and interpret complex data to identify trends, patterns, and areas for improvement within the...

  • Sustainability Analyst

    3 weeks ago

    Newbury, West Berkshire, United Kingdom Freixenet Copestick Full time

    Job Title: Sustainability AnalystWe are seeking a highly motivated and experienced Sustainability Analyst to join our team at Freixenet Copestick. As a key member of our sustainability team, you will play a crucial role in developing and implementing strategies to reduce our environmental impact.Key Responsibilities:Manage relationships with external...

  • Sustainability Analyst

    3 weeks ago

    Newbury, West Berkshire, United Kingdom Freixenet Copestick Full time

    Job Title: Sustainability AnalystWe are seeking a highly motivated and experienced Sustainability Analyst to join our team at Freixenet Copestick. As a key member of our sustainability team, you will play a crucial role in developing and implementing strategies to reduce our environmental impact.Key Responsibilities:Manage relationships with external...

  • Sustainability Analyst

    3 weeks ago

    Newbury, West Berkshire, United Kingdom Freixenet Copestick Full time

    Job Title: Sustainability AnalystWe are seeking a highly motivated and experienced Sustainability Analyst to join our team at Freixenet Copestick. As a key member of our sustainability team, you will play a crucial role in developing and implementing strategies to reduce our environmental impact and promote sustainable practices across our business.Key...

  • Sustainability Analyst

    3 weeks ago

    Newbury, West Berkshire, United Kingdom Freixenet Copestick Full time

    Job Title: Sustainability AnalystWe are seeking a highly motivated and experienced Sustainability Analyst to join our team at Freixenet Copestick. As a key member of our sustainability team, you will play a crucial role in developing and implementing strategies to reduce our environmental impact and promote sustainable practices across our business.Key...

  • Treasury Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Ultimate Banking Ltd Full time

    Treasury Analyst RoleWe are seeking a highly skilled Treasury Analyst to join our team at Ultimate Banking Ltd. As a key member of our Treasury team, you will be responsible for supporting the Head of Treasury in the management of the Society's liquidity, wholesale funding, interest rate positions, and treasury and ALM-related projects.Key...

  • Treasury Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Ultimate Banking Ltd Full time

    Treasury Analyst RoleWe are seeking a highly skilled Treasury Analyst to join our team at Ultimate Banking Ltd. As a key member of our Treasury team, you will be responsible for supporting the Head of Treasury in the management of the Society's liquidity, wholesale funding, interest rate positions, and treasury and ALM-related projects.Key...

  • Supporting Families Development Analyst

    4 months ago

    Newbury, United Kingdom West Berkshire Council Full time

    Vacancy Description Are you passionate about making a positive impact on the lives of children and families? Do you have a strong analytical mindset and a drive for continuous improvement? If so, we have an exciting opportunity for you to join West Berkshire Council as a Supporting Families Development Analyst. As a Supporting Families Development...

  • Junior Business Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Vodafone Full time

    Job Title: Junior Business AnalystWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. Our focus is on innovation, sustainability, and earning customer loyalty, leveraging cutting-edge technology to offer products and services that enhance communication and improve lives.About...

  • Junior Business Analyst

    4 weeks ago

    Newbury, West Berkshire, United Kingdom Vodafone Full time

    Job Title: Junior Business AnalystWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. Our focus is on innovation, sustainability, and earning customer loyalty, leveraging cutting-edge technology to offer products and services that enhance communication and improve lives.About...

  • Supporting Families Development Analyst

    7 days ago

    Newbury, West Berkshire, United Kingdom West Berkshire Council Full time

    Vacancy DetailsWest Berkshire Council is seeking a skilled Supporting Families Development Analyst to support the Service Manager in the Children and Family Services. The successful candidate will play a key role in analysing and interpreting data to identify trends, patterns, and areas for improvement within the service.Key Responsibilities:Analyse and...

Service Performance Analyst

3 months ago

Newbury, United Kingdom Data Careers Ltd Full time

Role: Service Performance Analyst

Location: Hybrid - home based with occasional travel to M4 / Home Counties regions

Salary: 38,450 + a comprehensive range of Employee Benefits, (including 13.5% Pension and a wide range of travel and shopping discounts)

Key Skills: ServiceNow performance analysis and SLA reporting, User Experience analysis surveys and reporting, recommending service improvements, Power BI

Why Apply: This is a really interesting role, responsible for evaluating Users experiences across a large UK Police Force, when a technical support call is logged. You will be analysing service performance / SLA data, identifying recurring issues and looking at solutions that drive improvement as well as overall satisfaction of Users experiences of using the technical support service.

This would really suit someone who is passionate about driving service improvement and can use their initiative to suggest ideas on how improvements can be made to drive up service levels.

The Role:

  • Monitor service performance using ServiceNow, evaluate adherence to SLA's, build service delivery reports and analyse results for the Senior Leadership Team, making any suggestions for improvements.
  • Champion service delivery improvements
  • Identify patterns and trends, including root causes of problems and incident rates to resolve problems.
  • Provide service reporting including use of 3rd party services
  • Identify and implement ways to capture end User experience and analyse subsequent data for reporting purposes. Track the User Journey.
  • Create Surveys to elicit service performance information from Users

The successful candidate will be able to demonstrate:

Essential:

  • 1+ years' experience in a related service performance analysis and reporting role
  • Great initiative, can demonstrate previous experience of identifying areas for service improvement, making recommendations, championing the changes and being able to report back on subsequent service improvements.
  • Passionate about making service improvements
  • Experience creating and managing reports using tools like Power BI and ServiceNow etc.
  • Proven analytical skills and documentation skills.
  • Ideally experience creating and implementing service User surveys
  • ITIL v3 or v4 practises experience would be ideal
  • Strong verbal and written communication skills to liaise confidently across the team and stakeholders.

You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role