Retail Tech Support Specialist

2 weeks ago


Portland, United Kingdom On Full time
In this role you will have a direct impact on the retail expansion of the AMER market for the fastest growing sportswear brand in the world.
We are looking for a tech-savvy, retail-minded team player who is thrilled by the opportunity to install the latest retail technology during our new store opening projects in North America, support stores with troubleshooting and deliver exceptional tech training enabling our retail teams to deliver the WOW to our customers. Collaborating with internal teams and external partners, you will install and test the latest tech stack including POS, RFID, traffic counters and cash desks in our retail stores. Together with other teams at On, you will push the limits of the status quo to inspire the next generation in retail technologies, both customer and company facing.

Your Mission

Driving the tech installation during new store openings:
- Fully own the on-site tech installation for new store openings across North America including collaboration with and coordination of external vendors in person or remote
- Train our retail teams to confidently use all digital in-store solutions to ensure the delivery of an outstanding customer experience

Deliver operational excellence in existing stores:
- Maintain and improve existing IT systems in US stores together with in-house & external specialists (e.g. bug fixing, troubleshooting, consistent improvements and updates)
- Act as main point of contact for European retail store teams for IT related inquiries
- Perform regular health checks across all European retail store IT systems
- Execute testing of new processes and software updates
- Support piloting of digital innovation projects in On's own retail channels like RFID technology or omni-channel features

Your Story

- +3 years experience in IT software & hardware support
- Experience in field service is a strong plus
- Engineering or Computer Science degree a strong asset
- Proven track record to execute IT & operational projects
- Ability to work independently on fast-paced projects with multiple stakeholders
- Detail oriented and motivated professional with desire to push the boundaries of conservative retail and process optimisation
- Strong analytical-, diagnostic-, and problem-solving skills
- Passion for technology and innovation in hard- and software
- Excellent communication skills
- Hands-on and entrepreneurial mentality

Note: Frequent travel across North America and occasionally to countries outside of the United States will be required for this role.

Meet The Team

As you might expect from a sportswear brand with an emphasis on performance, the Retail Team at On is a fast-paced place to be. As part of the global retail team, you will collaborate closely with our Retail Tech Project managers and like-minded Retail Tech Specialists around the world. On-site you will have a variety of touch points with cross-functional teams such as construction, IT, and trade marketing to coordinate and execute our tech installations during new store openings.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.


  • Portland, United Kingdom On Full time

    As an On Sales Operations Returns Specialist, your focus will be processing and overseeing returns for our regional accounts (retail partners). You will be responsible for processing return-related requests via email and through our proprietary systems such as Salesforce and Dynamics365. You will process requests through an analytical and data-driven...

  • Play Specialist

    6 days ago


    Portland, United Kingdom London Bridge Hospital Full time

    Role: Play Specialist Site: The Portland Hospital for Women & Children-London Full time permanent: Monday to Friday (37.5hrs pw) Salary: Competitive + Benefits (pension, health cover, flexible benefits and excellent career development) We’re looking for a Paediatric Play Specialist to join our Outpatient team at The Portland Hospital,...


  • Portland, United Kingdom London Bridge Hospital Full time

    Role: Specialist Clinical Pharmacist (PICU & NICU) Site: The Portland Hospital, London Hours: Full-time, 37.5 hours per week with on-call and weekend requirements. Contract Type: Permanent Salary: Competitive + Benefits (pension, health cover, flexible benefits and excellent career development) We have a exciting opportunity for a Specialist...

  • Retail, Sales

    1 month ago


    Portland, United Kingdom O Three Ltd Full time

    _**Retail, Sales & Business Administrator**_ **Job Vacancy - O’Three Sales**. What will you be doing in 2023? Do you have the passion and people skills to become part of a team that we are told is second to none? Here at O’Three, we have a great group of people with individual strengths all working together as a team to deliver, day in - day out, the...


  • Portland, United Kingdom Oxleas NHS Foundation Trust Full time

    An exciting new challenge has arisen for highly specialist speech and language therapist (SALT) to join Oxleas NHS trust in our South West prisons. This is a brand-new service and we are looking for a experienced Speech and Language Therapists to join our highly specialist multidisciplinary teams in the South West. We are recruiting for a part time (22.5...

  • Support Worker

    7 days ago


    Portland, United Kingdom Acuity Care Group Remote Work Freelance Full time

    Description Pay rate: £14 per hour during the week, £15 at weekends (Weekly Pay) Shift Pattern: 24 or 36 hours a week available (12 hour waking night shifts 8pm-8am) Location: Portland DT5 Unfortunately we cannot provide VISA sponsorship and we do not hire on a relocation basis, you must currently be based in the Portland/Weymouth area. This is a...

  • Senior Specialist

    2 weeks ago


    Portland, United Kingdom On Full time

    The world's fastest-growing sports brand is expanding its finance team in North America in our Portland office and we're looking for a Senior Specialist - Finance Systems. We are excited to offer this role to a problem-solving team player who can assist in finding solutions for finance related issues and naturally have a can-do attitude. You will work in an...

  • Senior Specialist

    4 days ago


    Portland, United Kingdom On Full time

    As the Affiliate Marketing Senior Specialist, Americas (US, Canada, LATAM) you will support the Americas Performance Marketing team to drive growth of our DTC Ecommerce business in the region. You will manage all Affiliate partnerships including Editorial Publishers, Influencers, and traditional Affiliates and ensure a premium brand presence across all...


  • Portland, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 262035**Salary**: - £28,477**Job grade**: - Executive Officer- Band 4**Contract type**: - Permanent**Type of role**: - Industrial**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This position is based at HMYOI...


  • Portland, United Kingdom Oxleas NHS Foundation Trust Full time

    Specialist Psychological Therapist, Band 7 Thank you for taking an interest in our Specialist Psychological Therapist post. An exciting and unique opportunity has arisen within our Dorset cluster prisons, to provide psychological therapies into HMP The Verne. The Dorset Cluster prisons are set-in beautiful countryside, and Jurassic coastal areas...


  • Portland, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 262068**Salary**: - £28,477**Job grade**: - Executive Officer- Band 4**Contract type**: - Permanent**Type of role**: - Industrial**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This position is based at HMYOI...


  • Portland, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 287272**Salary**: - £28,477**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Industrial**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This position is based at...


  • Portland, United Kingdom London Bridge Hospital Full time

    Paediatric Healthcare Assistant The Portland Hospital for Women & Children-London Full time permanent: (37.5hrs pw) – including an average of two alternate weekends Salary : Competitive + Benefits (pension, health cover, flexible benefits and excellent career development)  We’re looking for a Paediatric/Adult Healthcare Assistant to...


  • Portland, United Kingdom London Bridge Hospital Full time

    Clinical Nurse Specialist: Paediatric Spinal Surgery London: The Portland Hospital for Women & Children Full time: 37.5 hours per week, Mon-Fri Permanent Salary: £Competitive + Benefits (pension, health cover, flexible benefits and excellent career development). We’re looking for a Clinical Nurse Specialist to join the team at The...


  • Portland, United Kingdom On Full time

    On is a fast-growing sportswear brand, and with this growth comes the exciting opportunity to become part of our Happiness Delivery team.As a Direct-to-Consumer (DTC) Digital Promotions Specialist with a focus on the Happiness Delivery Help Desk, you will work behind the scenes of our customer relationship management and employee ticketing systems to...

  • Senior Specialist

    2 weeks ago


    Portland, United Kingdom On Full time

    On, the world's fastest-growing sports brand, is seeking a Senior Specialist - Controls to join our forward-thinking and action-oriented international finance team. In this role, you will play a pivotal role in shaping our internal controls framework, ensuring compliance with Sarbanes Oxley Act 2002 and driving continuous improvement across our business...


  • Portland, United Kingdom London Bridge Hospital Full time

    Description Clinical Nurse Specialist: Paediatric Orthopaedics London: The Portland Hospital for Women & Children Full time: 37.5 hours per week, Mon-Fri Permanent Salary: £Competitive + Benefits (pension, health cover, flexible benefits and excellent career development). For a limited time, we are offering a £10,000 Welcome Bonus to...

  • Customs Specialist

    4 days ago


    Portland, United Kingdom On Full time

    Embark on a pivotal journey within the world of global trade with a role that puts you at the helm of enhancing our Customs Operations across the Americas. In this role, you're at the helm of ensuring that every inbound shipment to the USA, Canada, and Brazil navigates the complexities of customs with precision, efficiency, and strict compliance.But it's...


  • Portland, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 298166**Salary**: - £23,226**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Type of role**: - Operational Delivery - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 6Contents Location About the job **Benefits**: Things you need...


  • Portland, United Kingdom On Full time

    The On End User Services team is seeking an enthusiastic and dynamic IT professional to join our growing team. This role offers the opportunity to provide exceptional service to end users. Your focus on Mac devices and Identity Access Management will help to ensure a seamless user experience. You will get to show your expertise in troubleshooting skills and...