Academic Registry Casework Administrator

The Directorate of Student & Academic Services is seeking a highly motivated Academic Registry Casework Administrator to join the Academic Registry. This post is an exciting opportunity to be part of the team that manages student casework including academic appeals, complaints, and student conduct.

Reporting to the Academic Registry Officer (Academic Appeals), the post supports the day-to-day operations of the section providing support with casework, assisting with the maintenance and dissemination of student policies and procedures, and serving as note taker at relevant committees and panels. You will be committed to providing excellent customer service and have extensive communication skills, both orally and in writing, and the ability to deal with difficult situations with tact and diplomacy. You will also provide administrative support to the Academic Registry Manager with related training programmes and liaise effectively with faculty colleagues.   

We are seeking an individual with professional administrative experience, a high level of IT literacy with a focus on improvement and development of existing processes. The post-holder will be expected to work flexibly within the team. 

For an informal discussion about the post please contact Jack Beresford- Zahra J.A.Beresford-Zahra@greenwich.ac.uk

Should you have any recruitment related queries please contact the People Directorate Operations Team on peopleoperationssas@greenwich.ac.uk

Further details of the fantastic benefits and what we offer can be found by clicking the 'Apply' button above and here for information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Click the 'Apply' button above.

Under the UK Government Points Based System scheme this role does/ does not meet the criteria to be sponsored for a Skilled Worker Route application. 

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion. 

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form. 

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Further details:   Job Description & Person Specification    

£26,444 to £29,605 plus £5269 London weighting per annum