Client Success Manager
1 month ago
Whats involved?
The Client Success Manager will establish and improve client success best practices with clients once they have transitioned to being live users, becoming the primary contact and trusted advisor within the business. The CSM will focus on developing long-term relationships with clients and be there to ensure they have a positive experience and drive value from the products and solutions.
Conduct regular account calls and be their go to person for any escalation required Conduct site visits to:Present areas of improvement or concern based on data analytics and client benchmarking; Present opportunities for upgrades, highlighting unused capabilities, promoting the value of the product; Facilitate an annual product Health check; Ensure internal knowledge of the client is maintained and accurate.Be the advocate for the client, representing their best interests internally.Review customer complaints and concerns and seek to improve customer experience.Using their close relationship with the client, the CSM will look to sell new services, focussing on increasing recurring revenue and maximising ROI for the client.Establish and maintain the client satisfaction process, ensuring measures are in place, monitored and recommendations are produced.Prepare an annual budget for each client, financially but also with a list of initiatives, monitor the budget and report variance.
And who are we looking for?
Someone with experience in a Client Success Manager positionSoftware industry, solutions or global healthcare insurance sector experienceSomeone personable, articulate with a great business brainStrong relationship building and relationship management skillsThe perfect mix of customer centric and commercial outlookHappy with international travel to client sites
ADZN1_UKTJ
-
Client Manager
1 month ago
Bristol (City Centre), United Kingdom Jeffries Recruitment Full timeClient Manager Jeffries Recruitment have an exciting opportunity for an experienced accountant either qualified or qualified by experience. This is a great opportunity for someone with practice experience looking to join growing firm in a newly created role that forms part of our clients exciting growth plans. Job responsibilities This role includes, but is...
-
Senior Client Manager
1 week ago
Bristol (City Centre), United Kingdom Public Practice Recruitment Ltd Full timeSenior Client Manager Job Vacancy Calling all standout Senior Client Managers. This is an opportunity not to be missed. Join a highly regarded accountancy practice in Bristol with a reputable presence in the South West and across the UK, with the opportunity to make the role your own by championing service excellence and driving business growth. Do you want...
-
Client Relationship/success Manager
2 weeks ago
Bristol, United Kingdom RedRock Consulting Full timeClient Experience Manager - IT Solutions - Bristol - New Role £40k - £60k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to deliver exceptional client...
-
Private Client Solicitor, Bristol
1 month ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timePrivate Client Solicitor 1PQE+BristolOur client, a great multi office, Bristol firm, are looking for a private client solicitor to join their well established private client team. This private client solicitor will be joining a firm who have a strong reputation across Bristol and Gloucestershire and you will be working on an excellent quality of private...
-
Private Client Solicitor
4 weeks ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timeAn exciting time to join this established high street firm within their Private Client department.We have been instructed by our client to find them a talented junior Private Client Solicitor in Bristol. This role will encompass all areas of private client including complex wills, high value estate administration, drafting Powers of Attorney and dealing with...
-
Private Client Lawyer 3 + PQE, Bristol
3 weeks ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timePrivate Client Lawyer 3 + PQEBristolThis well established and highly regarded Bristol law firm is looking for a motivated and driven Lawyer to join their successful private client team.The successful private client lawyer will enjoy a varied caseload of private client matters, including probate, estate administration, court of protection, wills, LPAs and...
-
Private Client Solicitor 2+ PQE
1 month ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timePrivate Client Solicitor 2+ PQE Bristol We are looking for a private client solicitor to join this established firm in their successful private client team. This private client team will be joining the office based in Bristol. The successful private client solicitor will be working on the full range of private client work to include wills, LPA's, Court of...
-
Private Client Solicitor 2+ PQE
4 days ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timePrivate Client Solicitor 2+ PQE BristolWe are looking for a private client solicitor to join this established firm in their successful private client team. This private client team will be joining the office based in Bristol. The successful private client solicitor will be working on the full range of private client work to include wills, LPA's, Court of...
-
Senior Private Client Solicitor
4 hours ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timeSenior Private Client Solicitor - BristolFeeling unrewarded as a private client lawyer? Wanting a new challenge? Seeking a fresh start?We have an excellent opening to suit an experienced and senior private client specialist with ideally a minimum of 6 years PQE with an exceptional regional firm to be based in their Bristol office.Our client has a market...
-
Customer Success Manager
2 weeks ago
Bristol, United Kingdom Proactive Solutions Group Ltd Full timeCustomer Success Manager Customer Success Manager. A Bristol based contact centre is looking for a permanent Client Account Manager / Customer Success Manager who will be hired on a temp to perm basis, 13 weeks temp to perm. The Client Account Manager / Customer Success Manager key responsibilities are: - Establish clear goals and milestones that you and...
-
Private Client Solicitor 5+ PQE, Bristol
1 month ago
Bristol (City Centre), United Kingdom Chadwick Nott Full timePrivate Client Solicitor 5+ PQEBristolTOP 100 FirmA significant private client opportunity for an ambitious and experienced private client solicitor looking to work for an opportunity to work for a L500 listed private client team.One of Bristol's leading firm's, our client has always had a very strong Private Client practice and this remains a core part of...
-
Assistant Client Accountant
1 month ago
Bristol (City Centre), United Kingdom Workman LLP Full timeABOUT THE ROLETo be responsible for assisting the firm’s Client Accountants to help deliver an excellent client service with particular focus on the cash management, account reconciliations, invoice raising and assisting with month and quarter end reporting.SOME OF YOUR RESPONSIBILITIES Reconciling the Client Accountant’s portfolio of bank accounts...
-
Client Experience Manager
2 weeks ago
Bristol, United Kingdom RedRock Consulting Full timeClient Experience Manager / Client Success Manager - IT Solutions - Bristol - New Role£40k - £55k + Bonus + Car/Car AllowanceA leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to deliver...
-
Client Experience Manager
2 weeks ago
Bristol, United Kingdom RedRock Consulting Full timeClient Experience Manager / Client Success Manager - IT Solutions - Bristol - New Role £40k - £55k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to deliver...
-
Client Experience Manager
2 weeks ago
Bristol, United Kingdom Redrock Consulting Full timeClient Experience Manager / Client Success Manager - IT Solutions - Bristol - New RoleCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.£40k - £55k + Bonus + Car/Car AllowanceA leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account...
-
Client Experience Manager
2 weeks ago
Bristol, United Kingdom RedRock Consulting Full timeClient Experience Manager / Client Success Manager - IT Solutions - Bristol - New Role £40k - £55k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to deliver...
-
Client Experience Manager
4 days ago
Bristol, United Kingdom RedRock Resourcing Full timeClient Experience Manager / Client Success Manager - IT Solutions/MSP - Bristol - New RolePlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.£40k - £55k + Bonus + Car/Car AllowanceA leading organisation iin the Britsol area requires an experienced Client Experience...
-
Client Experience Manager
5 days ago
Bristol, United Kingdom RedRock Resourcing Full timeClient Experience Manager / Client Success Manager - IT Solutions/MSP - Bristol - New Role £40k - £55k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that strives to...
-
Client Experience Manager
1 day ago
Bristol, United Kingdom RedRock Resourcing Full timeClient Experience Manager / Client Success Manager - IT Solutions/MSP - Bristol - New RolePlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.£40k - £55k + Bonus + Car/Car AllowanceA leading organisation iin the Britsol area requires an experienced Client Experience...
-
Client Experience Manager
20 hours ago
Bristol, United Kingdom RedRock Resourcing Full timeJob Description Client Experience Manager / Client Success Manager - IT Solutions/MSP - Bristol - New Role £40k - £55k + Bonus + Car/Car Allowance A leading organisation iin the Britsol area requires an experienced Client Experience Manager/Account Manager. Reporting to the Client Services Director, you will be an ambitious, enthusiastic individual that...