3rd Line Data Engineering Specialist

1 month ago

Southampton, United Kingdom Experis Remote Work Freelance Full time


Job Title: 3rd Line Data Engineering Specialist (Active SC)
Location: Sopwith Way, Swanwick, Southampton
Working Model: on-site
Duration: TBC
Inside IR35 via Umbrella: Paystream, Advance, Giant
Active SC Clearance required

Responsibilities:

  • Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio.
  • Deal with customer requests in line with Service definitions and SLA's.
  • To escalate and manage incidents and requests to vendors in a timely fashion.
  • Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
  • Collaborate with all BT business units to bring about timely resolution of technical issues.
  • Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
  • Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
  • Development of training, tools and processes to ensure teams increase and develop technical capability.
  • Perform as an integral member of the Data Services team providing 24x7x365 service participating in an on-call support rota outside of core hours.
  • Perform a SME role for designated clients and technologies.
  • Responsible for pro-active review and maintenance of customer infrastructure.
  • Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business.
  • Provide input and approval within the 'Acceptance into Service' process for new customers.

Experience / Skill Set Required:

  • 5+ years working within a systems integrator support environment as a highly skilled technical engineer.
  • In-depth knowledge of EMS products, customer IT systems and applications.
  • Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert.
  • Possesses a deep level technical knowledge of Data Services technologies and associated management applications.
  • Have strong service improvement and service transformation skills;
  • Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.

  • 3rd Line Data Engineering Specialist

    2 weeks ago

    Southampton, United Kingdom Morson Talent Full time

    3rd Line Data Engineering Specialist**Active SC clearance required**100% on-site - 5 days a week (Southampton site) INSIDE IR35£420 per dayThis role is dedicated to providing technical support and managed services to customers using Data Services technologies round the clock, 365 days a year. My client aims to excel in customer service and strive to be the...

  • 3rd Line Data Engineering Specialist

    1 month ago

    Southampton, United Kingdom Morson Talent Full time

    3rd Line Data Engineering Specialist**Active SC clearance required**100% on-site - 5 days a week (Southampton site) INSIDE IR35£420 per dayThis role is dedicated to providing technical support and managed services to customers using Data Services technologies round the clock, 365 days a year. My client aims to excel in customer service and strive to be the...

  • 3rd Line Data Engineering Specialist

    3 weeks ago

    Southampton, United Kingdom Morson Talent Full time

    3rd Line Data Engineering Specialist Active SC clearance required 100% on-site - 5 days a week (Southampton site) INSIDE IR35 GBP420 per day This role is dedicated to providing technical support and managed services to customers using Data Services technologies round the clock, 365 days a year. My client aims to excel in customer service and strive to be...

  • 3rd Line Data Engineering Specialist

    1 month ago

    Southampton, United Kingdom Morson Talent Full time

    3rd Line Data Engineering Specialist **Active SC clearance required** 100% on-site - 5 days a week (Southampton site) INSIDE IR35 £420 per day This role is dedicated to providing technical support and managed services to customers using Data Services technologies round the clock, 365 days a year. My client aims to excel in customer service and strive...

  • 3rd Line Data Engineering Specialist

    2 weeks ago

    Southampton, United Kingdom Morson Talent Full time €420

    3rd Line Data Engineering Specialist **Active SC clearance required** 100% on-site - 5 days a week (Southampton site) INSIDE IR35 £420 per day This role is dedicated to providing technical support and managed services to customers using Data Services technologies round the clock, 365 days a year. My client aims to excel in customer service and strive...

  • 3rd Line Data Engineering Specialist

    1 month ago

    Southampton, United Kingdom Experis Full time

    Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Sopwith Way, Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required** Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or...

  • 3Rd Line Data Engineering Specialist

    4 weeks ago

    Southampton, United Kingdom Experis Full time

    Job Title: 3rd Line Data Engineering Specialist (Active SC) Location: Sopwith Way, Swanwick, Southampton Working Model: on-site Duration: TBC Inside IR35 via Umbrella: Paystream, Advance, Giant Active SC Clearance required** Responsibilities: Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes...

  • 3rd Line Engineer

    1 month ago

    Southampton, United Kingdom Lorien Full time

    **3rd Line Engineer** £50k + Financial Services Bonus Our client is an established, data led investment business that is focused on leveraging technology, based in Southampton, are looking for an enthusiastic Infrastructure Manager. **The Role** They are seeking an experienced, reliable, and highly capable individual to help our rapidly scaling financial...

  • 3rd Line Support

    2 weeks ago

    Southampton, United Kingdom Spectrum IT Full time

    **3rd Line Support Engineer** **Up to £40,000 + Benefits / Perks + OOO pay (1 in 9)** **Southampton - hybrid working.** We are looking for an experienced 3rd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this...

  • 3rd Line Network Engineer

    1 month ago

    Southampton, United Kingdom Hays Full time

    Our client is based on the outskirts of Southampton and are looking for two 3rd Line Network Specialists to join their team on an interim basis. You will be working as part of a larger team who provide critical infrastructure services across the client site who predominantly use HPE Aruba network technology and FortiNet firewalls. The client provides...

  • 3rd Line Engineer, O365, Windows

    1 month ago

    Southampton, United Kingdom Spectrum IT Recruitment Full time

    **3rd Line Helpdesk Engineer Microsoft Server & 365 Technology Focused** **Salary**:£35,000 - £40,000 depending on experience **Location**:Southampton Do you have experience working with IT on an internal helpdesk? Are you looking for a varied role within a growing I.T business? If so, this could be the role for you An MSP providing service support for...

  • 3rd Line Network Engineer

    3 weeks ago

    Southampton, United Kingdom Hays Full time

    Your new company Our client is based on the outskirts of Southampton and are looking for two 3rd Line Network Specialists to join their team on an interim basis. Your new role You will be working as part of a larger team who provide critical infrastructure services across the client site who predominantly use HPE Aruba network technology and FortiNet...

  • 2nd / 3rd Line Support Technician - Linux / Cisco

    3 days ago

    Southampton, United Kingdom MS Talent Ltd Full time

    2nd / 3rd Line Support Technician - Linux / Cisco - Are you interested in telephony and unified communications? Are you driven and ambitious to learn? Get training and development as well as a wealth of experience! Hybrid - work from home two days a week! A 2nd / 3rd Line Support Technician - Linux / Cisco is sought by a leading unified communications...

  • Third Line Support

    1 day ago

    Southampton, United Kingdom Opus Recruitment Solutions Full time

    **Support Engineer | Salisbury OR Southampton | £35,000 - £45,000** **Office365 | Intune | Sharepoint | Security | Third Line | 2nd Line | Second Line | 3rd Line | Exchange** I'm recruiting for a Support Engineer to join one of my top clients who's IT team has grown 30% in the last year. As they continuously growing, they need to add another skilled...

  • IT Support Engineer

    2 months ago

    Southampton, United Kingdom Circle Recruitment Full time

    IT Support Engineer - 2nd line - Citrix - Southampton IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton Experience required: - Strong experience in 2nd line IT support, looking to move to 3rd line - Experience in Citrix...

  • IT Support Engineer

    11 hours ago

    Southampton, United Kingdom Circle Recruitment Full time

    IT Support Engineer - 2nd line - Citrix - Southampton IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton Experience required: - Strong experience in 2nd line IT support, looking to move to 3rd line - Experience in Citrix...

  • IT Desktop Support Engineer

    2 months ago

    Southampton, United Kingdom Circle Recruitment Full time

    IT Desktop Support Engineer - 2nd line - Citrix - Southampton IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton Experience required: - Strong experience in 2nd line IT support, looking to move to 3rd line - Experience in Citrix...

  • 2nd Line Support

    2 months ago

    Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    2nd Line Technical Support Location: Southampton Hours of work: Shifts are based on a Monday to Friday 9am to 5:30pm **Salary**: £28000 - £31000 Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area Due to changes within the business our client is looking to expand a specialist...

  • Senior Technical Support Engineer

    3 weeks ago

    Southampton, United Kingdom Deerfoot IT Resources Limited Full time

    Senior IT Support Engineer £Remote - South Coast As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project...

  • Senior IT Support Engineer

    3 weeks ago

    Southampton, United Kingdom Deerfoot IT Resources Limited Full time

    Senior IT Support Engineer £30k - £42k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems...