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Database Manager
2 months ago
We are a multi-award winning, creative, and innovative organisation and the Database Manager is an important role within War Child UK, maintaining and utilising our database system, Salesforce. We’re looking for an experienced Certified Salesforce user who is adept at project management and understands how to work with stakeholders, identify their needs and is able to maximise the features of Salesforce in order to meet them. As part of the Data team and wider Supporter Engagement function, the postholder will be the Salesforce Administrator ensuring the maintenance of Salesforce, as well as line managing the Database Assistant and guiding their work in income reconciliation for the organisation. They will provide training for all staff; carry out development marketing and donation integrations, maintain and build automations and flow, and ensure timely preparation of data for marketing communications. Working across a range of teams at War Child, the Database Manager should be a confident advocate for Salesforce and the importance of CRM, to help War Child achieve their goals and provide better service to our donors, supporters participants and staff.
If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.
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A Salesforce certified technical expert (or equivalent through relevant experience) with knowledge of Salesforce system development, administration, and maintenance.
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Experience in NPSP is essential.
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Someone with demonstratable experience of developing Salesforce for business solutions.
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Experienced in administering and developing solutions with salesforce-linked email marketing platforms, and the online donation platform.
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A strong communicator, able to express complex issues in a clear and simple way to non-experts.
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Experienced in extracting data and able to support the analysis of data – with strong attention to detail.
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Process-driven, able to spot solutions to business problems and implement appropriate solutions and database functionality.
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Someone who can manage database-related projects effectively.
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Competent in using Ampscript, APEX and SQL queries.
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A competent user of Microsoft Office applications, specifically Excel
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Committed to Salesforce best practice and staying abreast of developments in the Salesforce platform and wider Salesforcecom and Salesforceorg community
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Able to manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
We recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
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