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Global Warranty Audit Program Lead

2 months ago

Coventry, United Kingdom Jaguar Land Rover Full time
REQ ID: 125624
JOB TITLE: Global Warranty Audit Program Lead
SALARY: TBC
POSTING START DATE: 09/09/2024
POSTING END DATE: 23/09/2024
LOCATION: Coventry

In this role, you're part of the driving force behind JLR's success. Helping steer operational excellence across our corporate teams, from governance to talent - you'll be at the epicentre of the business. Your contributions will transform our iconic brands and shape the future of modern luxury. Become part of a global business and create exceptional.

WHAT TO EXPECT

As Global Warranty Audit Program Lead, you will be responsible for ensuring that globally, all Auditors are completing the audits inline with JLRs Audit Program. You will provide live audit support directly to the Auditors, NSCs/Regional Offices and importers. You will also support and guide action plans for retailers with NSCs/Regional offices and importers to ensure compliance.

You will complete and support irregular claim investigations where there are identified irregularities and/or whistleblowing events and act as an escalation point to NSCs/Regional Offices and importers to proactively drive the improvement in retailer performance.

Key Accountabilities and Responsibilities
  • Support compliance with NSCs/Regional offices/Importers on Retailer Action plans. Provide support and best practice to proactively assist in driving retailer improvement. This involves the management of Process improvement plans with the responsible team members.
  • Support and conduct Warranty training activities in line with Market requests.
  • Support live Audit questions and concerns and provide operational guidance to ensure one Global Audit approach.
  • Be the lead Audit authority and conduct warranty audits which are challenging. For example, political audits that potentially have legal consequences, irregular claim investigations identified during audit or through whistleblowing events.
  • Provide support to represent Warranty Operations with Internal audit activities.
WHAT YOU'LL NEED
  • Experience of Audit
  • Experience in end-to-end of Retailer Service Processes
  • Knowledge of Warranty
  • Ability to write detail reports in a limited time frame
  • Experience of Vehicle repair methodology
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you're unsure that you meet the full criteria of a role - but you're interested in where it could take you - we still encourage you to apply. We believe in people's ability to grow and develop within their role - it's what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

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At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

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OUR RECRUITMENT PROCESS

Find out what to expect at each stage of the process along with some hints and tips.

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INSIDE JLR

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WHAT WE OFFER

We look after our employees by offering a host of benefits and investing in their talent through award-winning training

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