Rolex Boutique Director
2 weeks ago
The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf making this new flagship location even more significant.
Position Overview
The new Boutique Director will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.
Key Accountabilities:
Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times. Coaching and support the team, ensuring client experience expectations are always being delivered. Optimise hospitality, to create unique and memorable client interactions. Develop strong and meaningful relationships with clients. Manage, support and motivate the team. Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique. Manage an efficient back of house and ensure consistency with established operational procedures. Identify efficiencies and enhance best practices. Ensure compliance with all Watches of Switzerland and Rolex procedures. Collaborate with the management team to recruit, retain and develop talent. Execute development plans for each employee. Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance. Role Requirements/Attributes
Significant experience in a Senior Retail Management role - ideally within a premium/luxury brand Experience in managing and developing a high performing team. Passionate about retail and delivering an exceptional client experience. Experience of demonstrating successful business growth. Proven ability to build and maintain client relationships. Commercially focussed. Experience of working with a CRM system. About us
We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorab
-
Rolex Boutique Director
2 days ago
London, United Kingdom Watches of Switzerland Full timeIn preparation for a Spring 2025 opening of The New Rolex Boutique on London's iconic Bond Street, The Watches of Switzerland Group are seeking to recruit a Boutique Director to lead the showroom. The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf making this new flagship location even more...
-
Rolex Sales Consultant
3 days ago
London, United Kingdom WATCHES OF SWITZERLAND Full timeJob Description Do you see yourself growing and developing your career in luxury retail?Can you build close relationships with clients that last beyond a single sale?Are you good at finding solutions that meet the specific needs of clients?Can you see yourself representing our brand with confidence and knowledge?Our Sales Consultants are dedicated team...
-
Assistant Manager
3 days ago
London, United Kingdom WATCHES OF SWITZERLAND Full timeJob Description Do you have experience of motivating and developing a high performing retail team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Our Deputy Managers are...
-
Senior Director, Commercial Management
5 days ago
London, United Kingdom WATCHES OF SWITZERLAND Full timeWe are delighted to be seeking an experienced and highly motivated Showroom Director to lead the operations of our Flagship Showroom on Regent Street. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. We do the right thing,...
-
Senior Director, Commercial Management
4 days ago
London, United Kingdom WATCHES OF SWITZERLAND Full timeWe are delighted to be seeking an experienced and highly motivated Showroom Director to lead the operations of our Flagship Showroom on Regent Street. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. We do the right thing,...
-
Boutique Director
2 weeks ago
LONDON, United Kingdom CHANEL Full timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavor to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will provide strong leadership...
-
Boutique Director
4 days ago
London, United Kingdom CHANEL Full timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavor to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will provide strong...
-
Boutique Director
1 week ago
London, United Kingdom CHANEL Full timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavor to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will provide strong leadership...
-
Boutique Director
7 days ago
London, United Kingdom CHANEL Full timeCHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavor to provide an elevated, seamless, and memorable client experience. YOUR ROLE @CHANEL: The successful candidate will provide strong leadership...
-
Greater London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90k Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The Company Growing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising...
-
Receptionist
1 month ago
London, United Kingdom Alterations Boutique Ltd Full timeAlterations Boutique Ltd are a well established Tailoring company based in the West End. We require a receptionist /administrator to work full-time. Working hours are Tuesday to Saturday 9am to 6pm. Your responsibilities will include 2. Acting as liaison between Directors and Staff and carrying out any ad-hoc tasks as requested 3. Resolving...
-
International Director
4 days ago
London, United Kingdom Insignia Group of Companies Full timeInsignia are currently hiring an International Director for their Lifestyle Boutique (LSB). This role will involve the development and implementation of strategy to drive our Lifestyle Boutique on a Global scale. We are seeking someone with a vast knowledge of luxury lifestyle services. The core aim is to enhance and develop the international lifestyle...
-
London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90kWant to join an MRS-award-winning agency and work with the best brands on the planet?Want to embark on a rewarding journey of personal and professional growth?The CompanyGrowing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising both...
-
London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90kFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The CompanyGrowing fast! They...
-
London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90kWant to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth??? The CompanyGrowing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising both...
-
London, United Kingdom Nicholson Glover Full time €70,000 - €90,000B2B Associate Director or Director | Boutique | £70-90k Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The Company Growing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising both...
-
London, United Kingdom Nicholson Glover Full time €70,000 - €90,000B2B Associate Director or Director | Boutique | £70-90k Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The Company Growing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising both...
-
London, United Kingdom Nicholson Glover Full time €70,000 - €90,000Job Description B2B Associate Director or Director | Boutique | £70-90k Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth?🏢 The Company Growing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’...
-
Greater London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90kFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Want to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The CompanyGrowing fast! They...
-
Greater London, United Kingdom Nicholson Glover Full timeB2B Associate Director or Director | Boutique | £70-90kWant to join an MRS-award-winning agency and work with the best brands on the planet? Want to embark on a rewarding journey of personal and professional growth? The CompanyGrowing fast! They have doubled in size in the last four years. Their projects are bespoke to clients’ needs, utilising both...
