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Reception Supervisor

3 months ago

Alderley Edge, United Kingdom San Carlo Group Full time

San Carlo Alderley Edge are hiring a Reception Supervisor

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

You will be joining, one of the world’s leading family-owned companies - which means global opportunities Delicious, healthy Meals whilst on duty – all free 30% discount in our restaurants, for you and your friends & family Gym discount scheme Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays. Support in training and continuing Professional development Online development training with our San Carlo App ‘lacademia’ Wagestream – giving you flexibility to access, track, build and better manage your pay. Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family. Free confidential counselling sessions to help with you and your families wellbeing Free online health portal – giving you resources at your fingertips to help you reach your goals. Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing. Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person

Key Responsibilities:

The ability to understand and meet the requirements of Service Level Agreements Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively. An excellent customer focused manner at all times. Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers. Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms. Be versatile, work well within your team and be willing to help others Ensure accurate records of guest counts and reservations are kept.

Required Qualifications & Experience:

Experience in a similar role Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency. Excellent communication skills Meticulous attention to detail, highly organised and capable of handling multiple tasks A proactive self-starter who can work independently with good judgement and minimal direction