Graduate Business Systems Analyst Telford 2024

3 weeks ago

Telford, United Kingdom Epwin Group Full time

As a key member of the ICT team, the role will provide support and administration to key business systems within the Window Systems Division.

Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels and work closely with the Supply Chain, Manufacturing, Sales, Distribution and Finance teams to support daily operations.

Participate in various ICT projects to contribute to the delivery of the strategic roadmap and continuous improvement. Maintain an awareness of cyber-security and ensure procedures and policy are followed to minimise risk to the organization. Promote and develop use of the ICT Systems in a secure manner to generate efficiency improvements.

Key accountabilities General
  • Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
  • Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
  • Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
  • Promote and display the Epwin Core Values.
Technical

System Administration and Solution Development responsibilities, to include:

  • To provide 1st line support.
  • To coordinate 2nd line support with third party support company.
  • To manage third party support contract, including monitoring of SLAs.
  • To promote/develop the use of the business systems within the organisation.
  • Data Report writing, using System Report Writing Tools and SSRS.
  • User training.
  • Project Management of system enhancements.

For the following systems:

  • ERP Business System & Warehouse Management System
  • Time & Attendance System
  • Group VAT Reporting
Service Delivery

Support of the ICT Helpdesk function, to include:

  • Ensuring that user requests are resolved to agreed service levels.
  • Provide root cause analysis of Helpdesk requests and identify opportunities to reduce the volume of Helpdesk requests.
  • Ensure that you operate within a safe, healthy, and environmentally aware manner always.
  • Ensure potential information security risks are identified and dealt with as a priority.
  • HW/SW support for general Helpdesk calls.

Any additional tasks/projects, as requested by the ICT Team Managers or Head of ICT. Some cross functional responsibility (and team working) with local site managers and their teams.

Key experiences and skills required
  • Any of the following BSc/BA degree course in any of the following subjects
    • Accounting
    • Management
    • Finance
    • Mathematics
    • Business Management
    • Computer Science, Information Technology or Software Engineering.
  • Microsoft Business Central ERP support and administration.
  • SQL Server administration.
  • Experience of Manufacturing, Sales & Distribution operations.
  • MS Office 365
    • Office Apps
    • Outlook/Exchange
    • Teams
    • SharePoint
    • OneDrive
  • Cyber security awareness
  • Project Management
  • User training
  • Creating technical documentation
  • Experience of Process/Change management.
  • Full Driving License
Performance measures
  • Delivery of projects to support the strategy of the organisation in a timely fashion.
  • Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels.
  • Positive feedback from management and peers on job performance and teamwork.
  • Ensuring Helpdesk requests are resolved to service level agreements.
Personal attributes
  • Action orientated – Able to deal with problems in appropriate time frames
  • Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
  • Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
  • High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
  • Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role
  • People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders
Benefits
  • Certified Training
  • Competitive Salary
  • Cycle to Work Scheme
  • In House Training
  • On-Site Parking
  • Progression Opportunities

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