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Learning Experience Manager

2 months ago

Coventry GB CV SL Cadent Full time

At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

 

We're making a difference through innovation and new ways of working. Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

Job Purpose

Cadent Gas Ltd has an exciting opportunity for a Learning Experience Manager to join their People Services Team.

In conjunction with the MyPeopleServices team the Learning Experience Manager will be responsible for the effective delivery of the Employee Learning Cycle. This includes ensuring that Cadent is operationally compliant with mandatory skills and competency.

Being a Subject Matter Expert in all areas of technical and leadership training is essential as the function needs ensure that the appropriate learning & development interventions are provided. Additionally, the function needs to equip managers and leaders across all business areas with the technical and management capabilities to deliver in their roles, this includes the delivery of all Talent Management programs.

Key Responsibilities
  • Ensure training requirements are in line with the Learning and Development Strategy as part of the People Plan. Also work with the Centre of Expertise Talent team to enhance the learning experience of our employees, by implementing our learning strategy
  • Manage the review and maintenance of all curricula, spanning both technical and leadership requirements, for managers, staff and our field force. Ensuring each curricula continues to meet business needs and is fit for purpose, and that any updates are implemented via a change impact assessment and reflected in the Learning Management System.
  • Ensure training and assessment products meet customer needs and are fit for purpose, spanning Emergency, Repair, Connections, O&M, Construction and other technical and non-technical training requirements from other business functions.
  • Manage the agreed governance processes to ensure new training requirements are made available to end users in a timely fashion, engaging with SMEs where necessary to review and sign-off.
  • Engage with third party vendors to enhance Cadents training offerings, ensuring content and delivery method(s) are in line with our wider approach to training and assessment.
  • Enhance blended learning opportunities through maximising the use of technology and digitalisation
  • Manage relationship with all third-party training providers, acting as account/vendor manager for the Training Framework Contracts, and ensuring issues/feedback are dealt with as well as the efficient and accurate payment of vendors, as appropriate.
  • Managing, leading, and coordinating IQA assessments, across our full suite of training offerings
  • Being the first point of contact for awarding bodies, including Streetworks Qualification Register (SWQR), City and Guilds.
  • Managing the issue of Immediate Cascades in a timely manner 
  • Create a simple and structured MI Framework, including end to end process Key Performance Indicators (KPIs), which delivers to our customers enabling accurate and insightful competence status to be visible at a glance
  • Efficiently manage escalated competency issues, working with relevant stakeholders to resolve both in the immediate and long term.
  • Represent Cadent with external bodies, such as HSE, EUS and external auditors, and be able to explain Cadent's approach to competency management.
Skills and Experience
  • Full UK Driving License
  • Degree Level Qualification
  • NVQ Level 4 IQA
  • Strong leadership, management and influencing/negotiating skills to build and maintain effective relationships with staff, both internally and across stakeholder groups.
  • Excellent contract management skills.
  • Excellent planning and organisation skills.
  • Excellent communication and relationship building skills and a demonstrable ability to meet/manage stakeholder expectations. 
  • Experience of working in a regulated environment and strong knowledge of relevant legislation that governs training and competency needs.

What's In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

  • Funding and support towards completing qualifications
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

 

Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

  • Annual bonus 
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development 
  • Strong focus on supporting you as an individual including:
  • Flexible working
  • Strong commitments to ED&I
  • Generous family provision policies 
  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
  • My Offers membership card - offering discounts and savings from hundreds of retailers
  • 2 paid volunteering days per year 
  • Free gym access at the Ansty office, as well as a Gympass' scheme providing free or heavily subsidised local gym memberships 

 

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.

 

Diversity and Inclusion

Don't meet every single requirement listed? 

 

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent.

 

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. 

 

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive (disability) and the Cadent Military Community can't wait to welcome you 

 

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome. 

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience. 

 

Be part of something big. Help shape the future of gas for generations to come.

 

What's next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)