Meeting and Events Agent

2 weeks ago

Manchester, United Kingdom Valor Hospitality Europe Full time
Meeting and Events Agent - Manchester


The Role

As Meetings & Events Agent you'll be on the front line, delivering on our mission

You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

What'll make you a great fit for us?

You'll never falter on striving for exceptional quality and standards. You'll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You'll be methodical and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

What you'll be doing as Meetings and Events Agent

Top quality customer service Working as part of a great team Take enquiries and bookings via telephone and online bookings Proactive in seeking and converting enquiries into sales Processing, amending and updating bookings as required Show rounds for new and prospective customers Develop lasting relationships with clients and generate repeat business Maximising revenue through upselling Administration and Technology savvy Available to work when the team and customer needs you most

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just 30 B&B. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.

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