Service Delivery Manager

1 month ago

London, United Kingdom opentext Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

YOUR IMPACT

Open Text Professional Services helps customers plan, govern, and execute their journey to IT value so they can run and transform at the same time. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

 

WHAT THE ROLE OFFERS

 

  • The Service Delivery Lead oversees a number of services & products that we deliver as part of our service to a key Government Customer.  This Role involves working alongside other SDMs and reports into the Account Service Delivery Lead.
  • This position is a key customer facing role, based primarily on secure client-site that requires you establish and manage expectations with the Customer for the Services aligned to the role.
  • The Service Delivery Lead is responsible for meeting the agreed service deliverables and establishing a backlog of service improvement activities.
  • Provide direction and leadership to the Technical Delivery Team to meet the agreed Service levels
  • Provide regular and accurate management reporting on Service Delivery to the Customer and internally within the Account Management team
  • Drive improvements to increase the efficiency of the Service Delivery Team to optimise resource utilisation
  • Identify new Service Opportunities and work with the Account Lead to develop proposals

 

WHAT YOU NEED TO SUCCEED

  • UK Government Clearance (details on request)
  • Ok with travelling to London and being at the customer site 2-3 days per week
  • Expert knowledge delivering Managed Service within a multi customer environment
  • Experience of Delivering Service to UK Public Sector Customers, both on customer site and in a virtual environment
  • Possess strong financial acumen & be able to lead on work order renewals and contractor hires.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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