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Senior Service Manager
4 months ago
Location: UK - Leeds | Job-ID: 208759 | Contract type: Standard | Business Unit: Others
Life on the team
Computacenter manages some of the largest UK based retailers in the country and globally and are seeking a Senior Service Manager to support key Retail accounts based near Bradford and Leeds (onsite 3-4 days a week). Reporting to the Service Director, the Senior Service Manager will be responsible for Service billing and financial control whilst ensuring that the Commercial, legal and value framework for the service is achieved throughout the life of the control
What you’ll do
The successful Senior Service Manager will be responsible for;-
- The service P&L for their portfolio accounts
- Be accountable for all Services delivered to our Contractual and Professional Services customers
- Reporting and data management across their portfolio including the production of the monthly service reports.
- Responsible for driving continuous improvement across the group, interfacing with third parties
- Provide leadership and management of the “virtual team”, ensuring alignment between Services, Sales and Delivery.
- Responsible for the management of contract risk management, confirming the monetary value of all risk in the risk log and communicating with the customer to reduce commercial risk and addressing issues as they arise. Maintaining a risk, issues, and escalations log (including Security) on behalf of the SD to ensure that the Service Workbook is achieved.
- Interfacing with Commercial, legal and account teams to confirm the effective delivery of change to achieve the benefits that have been outlined to be achieved over the lifetime of the contract..
- Cultivate and own key stakeholder relationships, to comprehensively understand their business and ultimately delight the customer.
- Together with the Sales team, you will drive growth in Contractual and Professional Services.
What you’ll need
- Leadership experience.
- Contractual and Commercial management.
- Exceptional Customer Relationship management skills.
- Stakeholder Management
- Ability to think strategically, set goals, measure success, and demonstrate strong business acumen.
- An inquisitive, innovative, change oriented approach.
- Flexibility to work from the Customer site one to two days a week, as required.(West Midlands area)
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
