Business Design Lead

3 weeks ago

London, United Kingdom NatWest Group Full time

Join us as a Business Design Lead

         

  • Customer Goals & Journeys (CG&J) is transforming into an Agile, goal and journey lead organisation of circa 3,500 colleagues, this is a new role where you will evolve and mature the operating model for the goals and journeys in CG&J

  • You’ll be working with a range of stakeholders to identify the design backlog, define opportunities and shape the organisation to meet our strategic goals

  • This is a chance to shape the future of our business and gain great exposure across the bank in the process

What you'll do 

As a Business Design Lead, you’ll engage with relevant stakeholders as a single point of contact for design aspects. You’ll be representing the design function at governance forums and working with enterprise architects to make sure standards and principles are adhered to. You’ll also create and maintain the overall business operating model design artefacts and underlying design principles.

Other duties include:

  • Contributing to the vision for the overall target state

  • Translating requirements into a series of transition state designs and an executable roadmap

  • Mobilising the design team cadence to plan and drive the delivery of enablement backlog items and other activities

  • Driving the delivery of key pan-goal enablement backlog items, including preparing design documents, and analysis and decision papers, engaging with and gaining buy in from the relevant key stakeholders

  • Documenting the relevant design in accordance with standard methods

  • Creating the design standards where they are required to ensure appropriate consistency across goals including mobilisation and running of a business design authority

  • Working with your peers to identify systemic blockers and contributing to their resolution

  • Supporting the evolution of the operating model to reflect the changing environment we operate in

The skills you'll need

You’ll already have a background in operating model design and significant experience of using industry standard models and tools. Alongside good communication skills, you’ll also need the ability to lead and collaborate with both internal and external teams.

We’ll also want to see:

  • Knowledge and proficiency of scaled Agile and a variety of Agile operating models

  • A broad understanding of the financial services environment and regulatory frameworks

  • An expert understanding of external influences and advances that impact design

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