Team Manager
1 month ago
Our client offers a full property claims management & building repairs service. They are looking for an experienced Team Manager who has managed a team of Claims Handlers within an insurance (building repairs) environment. Your team of circa 10 Claims Handlers will be providing advice to policyholders helping to resolve their insurance claim, organising trades and contractors to carry out repairs to the property. Based in the office in the Mansfield area, you will be responsible for team management, cost control, resourcing and team development.
Job role and responsibilities
You will be managing a small team of around 10 Claims Handlers / Repairs Coordinators and your key responsibilities will be:
Staff performance and development through effective and supportive management
To work closely with the Claims Handlers to troubleshoot and take proactive action
Analysing data, ensuring delivery against contractual KPIs & SLAs
Resource planning
Dealing with escalated complaints and dispute resolution
To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
What skills/experience will you need?
Experience managing a team of Claims Handlers (property repairs) in a similar claims management/ repairs environment
Property Insurance Claims handling for all general perils including EOW, Fire, Flood (essential) and Subsidence, Theft & Accidental
Cert CII Cert/Dip CILA preferable
Good IT skills including Excel (pivot tables, formulas, v-look ups) and experience of analysing complex data
An understanding of FCA regulation including Treating Customers Fairly
Performance management and coaching experience
Package details
Salary between £35k-£45k depending on experience
Working hours Mon-Friday 8.30am 5.30pm (early finish Friday)
Additional Information
Please apply for this role by clicking on the apply button at the bottom of the page. We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a reply within 3 working days please assume that you have not been successful on this occasion.By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website or you can request a copy.
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