Interim Neighbourhood Services Manager in City

4 weeks ago

City, United Kingdom Moxie People Full time

Are you a passionate leader with a track record of delivering outstanding housing management services in social housing?

Are you between roles or nearing the end of a contract, ready to bring your skills and experience in housing to a new challenge?

If you're looking for your next interim opportunity where you can truly make a difference, Moxie People want to hear from you

The important bits:

  • Location: South Wales Based (2-3 days per week) / Home-Based (2-3 days per week)
  • Rate: 300 - 400 p/day (Umbrella)
  • Hours: Monday to Friday, 37 hours per week (4 days per week will be considered)
  • Initial Duration: 6 months +
  • Start Date: Late August / Early September

What You'll Do:

  • Lead with Purpose: Oversee the delivery of proactive, customer-focused tenancy management service for general needs properties in South Wales.
  • Champion Excellence: Ensure the highest standards in tenancy management, allocations, and community safety, consistently aligning with the organisation's vision and values.
  • Empower Teams: Manage and support frontline neighbourhood teams to deliver exceptional service directly to customers, fostering a culture of continuous improvement and accountability.

Interim Neighbourhood Services Manager - Key Responsibilities:

  • Service Delivery: Lead and manage housing services, including tenancy management, empty homes, and community safety.
  • Customer Satisfaction: Drive high levels of customer satisfaction through excellent housing management and effective handling of anti-social behaviour.
  • Performance Management: Monitor and report on service performance, developing strategies to address any areas of under performance and sharing best practices across neighbourhoods.
  • Tenant-Centric Approach: Deliver sustainable tenancies with a deep understanding of Adverse Childhood Experiences (ACE) and trauma-informed care practices.
  • Safeguarding Lead: Take operational responsibility for safeguarding across the business, ensuring the safety and well-being of all residents.
  • Collaborative Working: Build and maintain strong relationships with Customer Services, Assets teams, and a broad range of stakeholders to ensure seamless service delivery.
  • Innovation and Improvement: Develop innovative solutions to enhance neighbourhood services, and measure performance against key indicators to drive continuous improvement.

What you'll need:

  • Experienced Social Housing Leader: Proven experience in leading housing management services within the social housing sector, with a strong grasp of housing law, anti-social behaviour, and sustainable tenancy practices.
  • Performance Driven: A track record of effective performance management and achieving high standards and positive outcomes for customers.
  • Collaborative & Supportive: Committed to teamwork, with experience in managing and developing remote teams to achieve their full potential.
  • Problem Solver: Ability to creatively and analytically approach challenges, translating complex information into practical, effective solutions.
  • Interim Ready: Available to step into this role on an interim basis, bringing your expertise and energy to hit the ground running and deliver immediate impact.

If you're ready to take the next step in your housing career and contribute to a forward-thinking Housing Association, apply today with Moxie People

Moxie People are proud to connect talented individuals with opportunities that matter.

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