Account Manager

9 hours ago

Camden, United Kingdom Leanpath Full time

Join a mission-based team in meaningful work to build a more sustainable future.

Food waste is one of the biggest global issues of our time. More than a third of the world’s food is wasted. And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.

At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our vision each and every day: to ensure a sustainable future by eliminating global food waste.

The Role

We are currently recruiting for an Account Manager to support one of our largest customers with their APAC locations. This is a hybrid position based in London, working with other team members based in Sydney, London, and the US. This is a mid-level role within our Customer Success team focused primarily on large multinational enterprise customers with sites across the APAC region . The ideal candidate will have experience managing client relationships and will have a passion for expanding food waste prevention programs into every operation that can benefit from it.

We are seeking someone who has experience working with multinational client operations in a capacity where you will be the primary point of contact for our clients, ensuring their needs are met, solutions are effectively implemented, and long-term relationships are built. You must love data, numbers and storytelling, since so much of what we do to help customers is rooted in data.

Primary Tasks & Responsibilities

The Account Manager’s primary responsibility is to build strong and lasting relationships within customer organizations to ensure retention and growth. Core responsibilities include:

  • Serve as the main point of contact to your clients, responsible for overseeing and managing the account’s success.
  • Maintain meticulous customer records with regard to contract terms, device configurations, import shipments and related details.
  • Evaluate food waste prevention program success collaboratively with your clients, with constant focus on program improvements and innovations.
  • Help develop new business opportunities by understanding customer needs and recommending Leanpath products and services when appropriate.
  • Ensure client goals are understood and met; provide detailed ROI and utilization analysis reports to justify investments.
  • Monitor changes in client strategy and leadership; continually build and strengthen relationships that are both deep and wide within the organization.
  • Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses.
  • Bring creative, entrepreneurial solutions to continuously improve and elevate our customer experience and customer growth.
  • Own the renewals and contract process, ensuring timely execution and compliance with company policies.
  • Proactively support clients by anticipating needs, spotting opportunities to help them achieve their goals, and addressing issues before questions arise.
  • Manage multiple projects involving coordination between internal teams and clients to ensure successful outcomes and timely delivery.
  • Create and execute impactful customer retention strategies to drive satisfaction, loyalty, and long-term engagement.
  • Act as a customer advocate, ensuring their needs and feedback are prioritized and addressed at every stage of the project, while aligning with Leanpath's core principles and strategies.

Education / Experience

  • Bachelor’s Degree (or equivalent)
  • A minimum of 3 years of experience in account management or a related consulting/sustainability role
  • Experience working for a SaaS / data analytics company
  • Presentation/training experience preferred
  • Familiarity with corporate foodservice operations preferred

Key Competencies

  • Proven experience building strong relationships with clients, specifically senior level customers, through a responsive, consultative, values-driven approach.
  • Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment.
  • Strong project management skills with meticulous attention to detail across multiple internal and customer systems and stakeholders.
  • Experience managing and monitoring performance metrics across account portfolios
  • Excellent verbal and written communication skills.
  • Energetic, positive, diplomatic, professional presence.
  • Fully proficient with Microsoft Office applications and web-based tools such as Google Workspace, Teams
  • Working within a CRM system (like Salesforce.com, ChurnZero).
  • Chinese (Mandarin) speaker highly desired.

More about Leanpath & Our Team

Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.

Other reasons Leanpath is a great place to work:

Mission-based global sustainability company working on one of the biggest social issues of our time
Office in an energetic, dog-friendly co-working space in the heart of Camden Market offering bike shed, roof terrace, yoga/pilates/spinning classes (showers onsite) and market discounts
Collaborative & international team members with a passion for fighting food waste
Flexible team and work environment
25 days paid holidays annually (in addition to Bank Holidays)

Join us. It’s time to make an impact.

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