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Field Service Engineer

2 months ago

Newton Abbot, United Kingdom Rushlift Full time

Field Service Engineer

Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements. In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.

To service and maintain a range of materials handling equipment to a high standard, identify potential repairs/faults to ensure maximum reliability/uptime. Carry out PAT and lifting equipment inspections. Ensure all site health & safety and PPE rules are maintained and observed at all times.

Field Service Engineer key responsibilities will include:

  • Servicing, maintenance, and repair of materials handling equipment including forklifts, side loaders, reach trucks
  • Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work
  • Providing a best-in-class customer experience for our business customers
  • Book all Planned Maintenance with Customer
  • Agree workload with Field Service Team Leader prioritising as below
    • SG Fleet
    • Chargeable Services
    • Key Accounts i.e. National Accounts, Regional Major Accounts
    • Support Patch Engineers
  • Ensure all chargeable services are completed each month
  • Ensure all fleet servicing is completed by the end of the month
  • Ensure daily telephone contact with Operations Controller to cover specifically:
    • Service completion
    • Estimate requests
    • Damage requests
    • Clearing out WIP
  • Carry out lifting equipment examinations, as and when required. Liaise with Field Service Team Leader.
  • Carry out PAT testing, as and when required. Liaise with Field Service Team Leader.
  • Other tasks as directed, commensurate with the efficient running of the organisation within the skills and capabilities of the individual and as required from time to time.

What we are looking for:

  • Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks.
  • Knowledge of automotive, mechanical, electrical, and hydraulic systems and components
  • Excellent customer service skills
  • Relevant technical qualifications would be advantageous.

What we offer:

Competitive Salary Package
Annual Bonus
Contributory Pension Scheme
Enhanced Parental Policies
23 days holiday (excluding bank holidays), rising by one day with each third completed year
Life Assurance of 2x salary
On-site parking
Employee Welfare Scheme Vouchers for birthdays/weddings/children/studies/long service etc
Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more

Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage. We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.