Customer Assistant

3 weeks ago

Carlisle Cumbria, United Kingdom Marks and Spencer Part time

Summary

Cafe Customer Assistant

All the details

Customer Assistant Cafe Carlisle

Working Pattern

Wk 1
Wed 11-15
Thurs 11-15
Fri 11-15
Sat 11-15

Wk 2
Sun 11-15
Wed 11-15
Thurs 11-15
Fri 11-15

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well - on the shop floor and at service points
  • Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Customer Assistant

    1 day ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant - Foods - Kingstown Work Pattern : Tues 18:30 - 22:30, Thurs 18:30 - 22:30, Fri 18:30 - 22:30, Sat 16:30 - 22:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...

  • Customer Assistant

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    SummaryCafe Customer AssistantAll the detailsCustomer Assistant Café Carlisle Working Pattern Saturday 08:30-17:30 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver...

  • Customer Assistant

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant Backstage Carlisle Working Pattern Thurs 16:15-20:15Fri 16:15-20:15Sat 16:15-20:15 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant Backstage Carlisle Working Pattern Thurs 14:15-20:15Fri-14:15-20:15Sat -14:15-20:15 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    1 day ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant Foods Kingstown Carlisle Work Pattern Sun 06.30-14.30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping...

  • Customer Assistant

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Full time

    All the detailsCustomer Assistant Backstage Carlisle Working Pattern Week 1 Sun 0900-1800Mon 0900-1800Tues 0900-1800 Week 2Mon 0900-1800Tues 0900-1800Sat 0900-1800 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products....

  • Customer Assistant

    1 day ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Part time

    All the detailsCustomer Assistant Foods Kingstown Carlisle Over 18 Only Work Pattern Wk 1Mon 04:00-08:00Wed 04:00-08:00Fri 04:00-08:00Sat 04.00-08.00 Wk2sun 06.30-10.30 mon 04:00-08:00Thurs 04:00-08:00Fri 04.00-08.00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    4 weeks ago

    Carlisle, United Kingdom McColl's Retail Group Full time

    **Customer Assistant.** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    1 month ago

    Cumbria, United Kingdom Lidl Full time

    Customer Assistant (Full & Part Time hours) Summary GBP12.40 - GBP13.55 per hour shifts 30-35 days' holiday (pro rata) 10% in-store discount Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Carlisle. Vue Carlisle is a 7 screen cinema located in the heart of Botchergate, Carlisle's entertainment and leisure district. Our cinema is easily accessible by car from the M6 and Carlisle train station is less...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom Marks & Spencer Full time

    **Purpose** Customer Assistant -Service and Safety Assistant Working Pattern Week 1 Sun 10-4 Wed 9-6 Thurs 9-6 Fri 9-6 Week 2 Mon 9-6 Tues 9-6 Wed 10-4 Sat 9-6 - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Kingstown** **Working Pattern** **Sun 14:00-18:00** **Thurs 18:30-22:30** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business,...

  • Customer Assistant

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Marks and Spencer Full time

    SummaryCafe Customer AssistantAll the detailsCustomer Assistant Cafe Carlisle Working Pattern Wk 1Wed 11-15Thurs 11-15Fri 11-15Sat 11-15 Wk 2Sun 11-15Wed 11-15Thurs 11-15Fri 11-15 Purpose To deliver a great shopping experience for their customers, putting customers before task every time Champion new ways of working within stores through an open mindset...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Foods - Kingstown** **Work Pattern**: **Week 1: Sun 06:30-10:30 Mon 04:00-08:00 Tues 04:00-08:00 Thurs 04:00-08:00 Fri 04:00-08:00** **Week 2: Mon 04:00-08:00 Tues 04:00-08:00 Wed 04:00-08:00 Fri 04:00-08:00 Sat 04:00-08:00** **Over 18s** **Purpose** To deliver a great shopping experience for our customers, we...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom M&S Full time

    **All the details** **Customer Assistant - Operations - Carlisle** **Work Pattern**: **Week 1: Mon 03:00-09:00 Tues 03:00-10:00 Thurs 03:00-09:30 Sat 03:00-11:00** **Week 2: Sun 09:00-18:00 Mon 14:00-20:15 Weds 03:00-09:00 Thurs 03:00-09:30** **Over 18s** **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom Lidl Full time

    Part Time, 20 Hours Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Service Assistant

    3 months ago

    Carlisle, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Carlisle, CA2 6JS **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    3 months ago

    Carlisle, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Carlisle, CA2 6JS **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Services Assistant

    3 months ago

    Carlisle, United Kingdom SSP Full time

    **About the Role**: **Join Rail Gourmet - Catered to Your Career!** **Rail Gourmet** is seeking a motivated individual to join our team as **Customer Service Assistant at Carlisle.** Join **Rail Gourmet UK,** the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and...

  • Customer Assistant

    3 months ago

    Carlisle, United Kingdom Morrisons Full time

    **About The Role**: Our store teams are at the heart of the local community and our Customer Assistants provide a friendly, helpful service and a buzz people enjoy. It’s why our customers keep coming back for more. It’s challenging and fast-paced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above...