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Client Manager â Schemes
3 months ago
Client Manager â Schemes & Affinities (S&A)
Marsh is a global leader in insurance broking and risk management. Â Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marshâs approximately 26,000 colleagues work together to serve clients in more than 130 countries.
We offer fantastic, long term and rewarding careers in Insurance Broking and Risk Management for ambitious and driven individuals. The landscape of this sector is changing and our established and diverse team are now very much in an exciting growth phase as we look to grow and support the wider Marsh business and to influence and disrupt the wider Affinity sector.
Joining as a Client Manager in a successful industry practice will provide you with a platform for a lasting career that offers endless training, professional qualifications funded by the business and a substantial benefits package accompanied by a very competitive base salary with excellent bonus and commission earning potential.
This is a new and key opportunity for a diligent, hardworking, self-starter to join a growing team. The role is an ambassador for Marsh and quite often the primary representative for the business. The team environment is fast paced and requires an individual who is able to manage expectations, remain calm and accountable under pressure and solve problems. This role would be a good fit for someone with some insurance background. Â
What can you expect?
A platform to use your relationship building and stakeholder management skills in order to retain and grow a portfolio of existing accounts
To demonstrate you are self-motivated and hardworking in order to meet and exceed income targets
An opportunity to help shape and develop Marshâs industry specialist proposition by showing expertise and leadership in your sector
To use your client management abilities to ensure excellent client retention and growth Â
To drive quality, consistency and accuracy in all aspects of the sales process
What you will be rewarded with?
Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary
Opportunity to achieve Chartered Insurance status via the Chartered Insurance Institute, fully funded by Marsh
What is Schemes of Affinity?
Marsh Affinity specialises in developing, marketing and administering bespoke insurance programs and solutions for organizations and their members or customer base. Affinity partners are a mixture of trade associations, franchises, global corporations and small organisations. Many of whom lack the time, resources, or internal expertise needed to manage a successful affinity group insurance program. Marsh design, implement, and support a full range of insurance and risk management solutions built around the needs of the clients members or customer base.
We will rely on you to:
Build and maintain relationships with clients, the team and wider Marsh business to provide best in class client service to drive growth
Have the ability to identify growth opportunities by leveraging strategy information and defend accounts
Design meeting packs, notes and agendas
Have the ability to assess what âgood looks likeâ and monitor accounts to ensure they meet Marsh standards
Embed retention and objectives for each account and implement growth plans to increase revenue
Serve as the client contact for day-to-day needs, responding to queries and challenges to improve the experience
Work on all aspects of account management and service delivery to clients, ensuring a best in breed approach to embed consistency in line with agreed service standards
Maintain an understanding of changing market conditions that impact clients, understanding and being compliant and professional, always operating with transparency
What you need to have:Â
Excellent communication and listening skills in order to understand client needsÂ
Be confident and articulate with strong client facing and stakeholder management ability
Natural relationship building skills in order to gain rapport, trust and respect easily
The ability to collaborate across the Marsh network to facilitate client fulfilment
Have a strong eye for detail when looking to market Marshâs capabilities or analyse data to spot opportunities
Have an ambitious nature and be a keen contributor and leader within a team environment
What will make you stand out:
A proven track record of client management
An awareness of end to end account management processes including contract reviews
CII qualification
Commercial Insurance experience
About Marsh
Marsh is the worldâs leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs.
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